# BigCommerce: Phone System Degradation

> BigCommerce status incident “Phone System Degradation” on 2020-09-29: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4
Last updated: 2020-09-29T17:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-29 15:54 UTC · Resolved: 2020-09-29 17:12 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/18dsjjg191k4](https://status.bigcommerce.com/incidents/18dsjjg191k4)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2020-09-29 17:12 UTC: The issue has been resolved and all support channels are operating normally. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2020-09-29 15:54 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4
- Citation: BigCommerce, “Phone System Degradation” (2020-09-29 15:54 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4 (CC BY 4.0).
- Markdown link: `[BigCommerce: Phone System Degradation (2020-09-29)](https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4 · Markdown: https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/18dsjjg191k4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:56:47.985Z