# BigCommerce: Partial search unavailability

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-27 17:19 UTC · Resolved: 2026-09-27 18:00 UTC · Duration: 41 min
- Updates: 4 · Affected components: Storefront
- [Vendor status page: https://stspg.io/wx48btvjmm08](https://stspg.io/wx48btvjmm08)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **investigating** 2026-09-27 17:19 UTC: Certain storefronts may be experiencing timeout errors for searches. We are currently investigating this issue.
- **investigating** 2026-09-27 17:48 UTC: We are continuing to investigate this issue.
- **monitoring** 2026-09-27 17:49 UTC: Search availability has returned to normal availability. We are continuing to monitor this issue.
- **resolved** 2026-09-27 18:00 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/bigcommerce/incidents/0yxfn7m54rc8 · Markdown: https://rewindex.com/company/bigcommerce/incidents/0yxfn7m54rc8.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/0yxfn7m54rc8 · Generated 2026-10-19T23:36:15.258Z