# BigCommerce: Phone outage at our Austin contact center

> BigCommerce status incident “Phone outage at our Austin contact center” on 2018-07-17: impact minor (vendor’s label), 1.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr
Last updated: 2018-07-17T16:42:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-07-17 14:54 UTC · Resolved: 2018-07-17 16:42 UTC · Duration: 1.8 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/0lysbjhxt7jr](https://status.bigcommerce.com/incidents/0lysbjhxt7jr)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2018-07-17 16:42 UTC: All channels within our contact center are now operational. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2018-07-17 14:54 UTC, resolved after 1.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr
- Citation: BigCommerce, “Phone outage at our Austin contact center” (2018-07-17 14:54 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr (CC BY 4.0).
- Markdown link: `[BigCommerce: Phone outage at our Austin contact center (2018-07-17)](https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr · Markdown: https://rewindex.com/company/bigcommerce/incidents/0lysbjhxt7jr.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/0lysbjhxt7jr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:04.994Z