# BigCommerce: Help Center Issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-06-09 17:36 UTC · Resolved: 2021-06-09 18:51 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/0678km6ypzkl](https://status.bigcommerce.com/incidents/0678km6ypzkl)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2021-06-09 18:51 UTC: Our provider has resolved the issues and the Help Center and support channels are now performing as expected. Thank you for your patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bigcommerce/incidents/0678km6ypzkl · Markdown: https://rewindex.com/company/bigcommerce/incidents/0678km6ypzkl.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/0678km6ypzkl · Generated 2026-10-18T11:36:09.320Z