# BigCommerce: Issue Processing Google Pay Payments on Mobile

> BigCommerce status incident “Issue Processing Google Pay Payments on Mobile” on 2024-01-26: impact minor (vendor’s label), 10.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg
Last updated: 2024-01-27T05:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-26 19:35 UTC · Resolved: 2024-01-27 05:33 UTC · Duration: 10.0 h
- Updates: 1
- [Vendor status page: https://status.bigcommerce.com/incidents/04xft8z6kkmg](https://status.bigcommerce.com/incidents/04xft8z6kkmg)
- [Company: BigCommerce](https://rewindex.com/company/bigcommerce.md)

## Timeline of updates

- **resolved** 2024-01-27 05:33 UTC: We have narrowed this issue down to a subset of GooglePay payments via Braintree on specific devices. PayPal are aware of and working on the issue. We will continue to work closely with them to ensure a complete and lasting solution. We are marking this incident as closed, not because we believe it to be resolved, but because we have ended our period of emergency response. Further updates will be provided through regular support channels.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by BigCommerce, started 2024-01-26 19:35 UTC, resolved after 10.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg
- Citation: BigCommerce, “Issue Processing Google Pay Payments on Mobile” (2024-01-26 19:35 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg (CC BY 4.0).
- Markdown link: `[BigCommerce: Issue Processing Google Pay Payments on Mobile (2024-01-26)](https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg)`


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Canonical: https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg · Markdown: https://rewindex.com/company/bigcommerce/incidents/04xft8z6kkmg.md · JSON: https://rewindex.com/api/v1/companies/bigcommerce/incidents/04xft8z6kkmg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:53:52.737Z