# BigCommerce in May 2026: incidents, uptime and changes

> BigCommerce in May 2026: 15 incidents on its status page (3 major or critical), 99.30% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2026/05
Last updated: 2026-06-01T00:00:00Z

- Incidents posted: 15 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 7, none 5
- Uptime (vendor-reported): 99.30% free of major/critical incidents, 91.49% free of any incident; outage time 5 h 12 min, incident time 2.6 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2026](https://rewindex.com/company/bigcommerce/2026/04.md) · Next: [June 2026](https://rewindex.com/company/bigcommerce/2026/06.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [B2B Ninja quotes page appears blank](https://rewindex.com/company/bigcommerce/incidents/cdzmdpkq0wdr.md) | major | 2026-05-18 03:41 UTC | 2026-05-18 04:26 UTC | 45 min | resolved |
| [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/lpgbrnqqy3vy.md) | major | 2026-05-19 03:39 UTC | 2026-05-19 08:00 UTC | 4.3 h | resolved |
| [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/kbyqmg6tjm16.md) | major | 2026-05-28 07:14 UTC | 2026-05-28 07:20 UTC | 6 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some pricing rules not applying as expected](https://rewindex.com/company/bigcommerce/incidents/0g2xwx8zrymt.md) | minor | 2026-05-01 22:37 UTC | 2026-05-03 22:35 UTC | 48 h | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/kc7xsfb13c98.md) | none | 2026-05-04 15:15 UTC | 2026-05-04 15:15 UTC | 0 min | resolved |
| [Availability Issue](https://rewindex.com/company/bigcommerce/incidents/4pcn3pqslxbw.md) | none | 2026-05-04 17:09 UTC | 2026-05-04 17:09 UTC | 0 min | resolved |
| [Payment capture failures](https://rewindex.com/company/bigcommerce/incidents/4jnyrpkkkrpc.md) | minor | 2026-05-14 10:00 UTC | 2026-05-14 10:00 UTC | 0 min | resolved |
| [Custom Phone Numbers preventing Shoppers from signing up](https://rewindex.com/company/bigcommerce/incidents/257971jf3c4x.md) | minor | 2026-05-14 15:12 UTC | 2026-05-14 19:08 UTC | 3.9 h | resolved |
| [Some storefronts using Meta Pixel producing a higher rate of errors](https://rewindex.com/company/bigcommerce/incidents/k6qjkg7rnggl.md) | none | 2026-05-14 19:00 UTC | 2026-05-14 19:00 UTC | 0 min | resolved |
| [B2B Ninja quotes page appears blank](https://rewindex.com/company/bigcommerce/incidents/cdzmdpkq0wdr.md) | major | 2026-05-18 03:41 UTC | 2026-05-18 04:26 UTC | 45 min | resolved |
| [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/lpgbrnqqy3vy.md) | major | 2026-05-19 03:39 UTC | 2026-05-19 08:00 UTC | 4.3 h | resolved |
| [Missing Data in Analytics Reports](https://rewindex.com/company/bigcommerce/incidents/rmlg1n244gm3.md) | minor | 2026-05-21 17:30 UTC | 2026-05-21 18:18 UTC | 48 min | resolved |
| [Missing Data in Analytics Reports](https://rewindex.com/company/bigcommerce/incidents/jvlggm0jbvgm.md) | none | 2026-05-22 14:03 UTC | 2026-05-22 14:04 UTC | 1 min | resolved |
| [Elevated error rate](https://rewindex.com/company/bigcommerce/incidents/v6nnlkn17fgh.md) | minor | 2026-05-23 16:00 UTC | 2026-05-23 16:00 UTC | 0 min | resolved |
| [B2B outbound email delivery issue](https://rewindex.com/company/bigcommerce/incidents/6jmspxjxlrrb.md) | minor | 2026-05-27 23:52 UTC | 2026-05-28 01:17 UTC | 1.4 h | resolved |
| [Availability Issues](https://rewindex.com/company/bigcommerce/incidents/kbyqmg6tjm16.md) | major | 2026-05-28 07:14 UTC | 2026-05-28 07:20 UTC | 6 min | resolved |
| [Elevated errors for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/27vstmkd1wrc.md) | none | 2026-05-28 08:00 UTC | 2026-05-28 08:00 UTC | 0 min | resolved |
| [Merchants are unable to completely disable B2B for store](https://rewindex.com/company/bigcommerce/incidents/kfyll7pmqcs0.md) | minor | 2026-05-28 18:58 UTC | 2026-05-28 19:38 UTC | 40 min | resolved |

## Cite this

BigCommerce posted 15 status incidents in May 2026 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2026/05
- Citation: BigCommerce, “BigCommerce in May 2026” (2026-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2026/05 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in May 2026 (2026-05-01)](https://rewindex.com/company/bigcommerce/2026/05)`


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Canonical: https://rewindex.com/company/bigcommerce/2026/05 · Markdown: https://rewindex.com/company/bigcommerce/2026/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:10:18.463Z