# BigCommerce in October 2025: incidents, uptime and changes

> BigCommerce in October 2025: 8 incidents on its status page (1 major or critical), 99.61% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2025/10
Last updated: 2025-11-01T00:00:00Z

- Incidents posted: 8 (major/critical: 1) · Maintenance: 0
- By vendor impact label: critical 1, minor 6, none 1
- Uptime (vendor-reported): 99.61% free of major/critical incidents, 96.48% free of any incident; outage time 2 h 52 min, incident time 26 h 8 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2025](https://rewindex.com/company/bigcommerce/2025/09.md) · Next: [November 2025](https://rewindex.com/company/bigcommerce/2025/11.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Merchants can't login to their Control Panel](https://rewindex.com/company/bigcommerce/incidents/y15448rvjlr2.md) | critical | 2025-10-30 16:48 UTC | 2025-10-30 19:40 UTC | 2.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [B2B Edition API account creation issues](https://rewindex.com/company/bigcommerce/incidents/njk88ttxdc8r.md) | minor | 2025-10-07 19:26 UTC | 2025-10-07 23:59 UTC | 4.5 h | resolved |
| [Webhooks delayed](https://rewindex.com/company/bigcommerce/incidents/4b2hbqghtbj7.md) | none | 2025-10-12 14:46 UTC | 2025-10-12 15:41 UTC | 55 min | resolved |
| [Payments with Paypal](https://rewindex.com/company/bigcommerce/incidents/x6zcmrfvv2g6.md) | minor | 2025-10-13 14:58 UTC | 2025-10-13 15:40 UTC | 42 min | resolved |
| [Issues with completing checkout](https://rewindex.com/company/bigcommerce/incidents/gjgws259bm1g.md) | minor | 2025-10-14 12:05 UTC | 2025-10-14 12:55 UTC | 50 min | resolved |
| [SMS 2FA Disruption Due to Twilio Outage](https://rewindex.com/company/bigcommerce/incidents/ztk1wfsscl76.md) | minor | 2025-10-20 09:57 UTC | 2025-10-21 02:52 UTC | 17 h | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/pg36ykrf43v9.md) | minor | 2025-10-20 21:53 UTC | 2025-10-20 22:25 UTC | 32 min | resolved |
| [Search Issues](https://rewindex.com/company/bigcommerce/incidents/dj0zfvjjm164.md) | minor | 2025-10-24 18:43 UTC | 2025-10-24 18:59 UTC | 16 min | resolved |
| [Merchants can't login to their Control Panel](https://rewindex.com/company/bigcommerce/incidents/y15448rvjlr2.md) | critical | 2025-10-30 16:48 UTC | 2025-10-30 19:40 UTC | 2.9 h | resolved |

## Cite this

BigCommerce posted 8 status incidents in October 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2025/10
- Citation: BigCommerce, “BigCommerce in October 2025” (2025-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2025/10 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in October 2025 (2025-10-01)](https://rewindex.com/company/bigcommerce/2025/10)`


---
Canonical: https://rewindex.com/company/bigcommerce/2025/10 · Markdown: https://rewindex.com/company/bigcommerce/2025/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:10:46.211Z