# BigCommerce in May 2023: incidents, uptime and changes

> BigCommerce in May 2023: 14 incidents on its status page (0 major or critical), 97.96% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2023/05
Last updated: 2023-06-01T00:00:00Z

- Incidents posted: 14 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 12, none 2
- Uptime (vendor-reported): 97.96% free of major/critical incidents, 92.84% free of any incident; outage time 15 h 7 min, incident time 2.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2023](https://rewindex.com/company/bigcommerce/2023/04.md) · Next: [June 2023](https://rewindex.com/company/bigcommerce/2023/06.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search Issues in Australian and European Region](https://rewindex.com/company/bigcommerce/incidents/v1460ktcty4r.md) | minor | 2023-05-01 15:59 UTC | 2023-05-01 16:47 UTC | 48 min | resolved |
| [Payment processing issues](https://rewindex.com/company/bigcommerce/incidents/dth4tfdxy6k7.md) | minor | 2023-05-02 10:22 UTC | 2023-05-02 11:05 UTC | 43 min | resolved |
| [Webhooks Delay](https://rewindex.com/company/bigcommerce/incidents/x59wpnr0k6rw.md) | minor | 2023-05-03 16:17 UTC | 2023-05-03 18:04 UTC | 1.8 h | resolved |
| [Delay in search data](https://rewindex.com/company/bigcommerce/incidents/814tgbpv2jv1.md) | none | 2023-05-03 18:33 UTC | 2023-05-03 20:27 UTC | 1.9 h | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/tqhgvrfd0c75.md) | minor | 2023-05-03 23:46 UTC | 2023-05-04 00:02 UTC | 16 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/psjzc7vj1ypp.md) | minor | 2023-05-08 15:34 UTC | 2023-05-08 15:47 UTC | 13 min | resolved |
| [Webhooks Delay](https://rewindex.com/company/bigcommerce/incidents/j7g2hqk743tj.md) | minor | 2023-05-11 16:11 UTC | 2023-05-11 19:17 UTC | 3.1 h | resolved |
| [Delay in Search Data](https://rewindex.com/company/bigcommerce/incidents/gb5hg271jdx7.md) | minor | 2023-05-12 20:44 UTC | 2023-05-13 10:48 UTC | 14 h | resolved |
| [Delay in Search Data and Webhooks](https://rewindex.com/company/bigcommerce/incidents/mdvkpz2gr9qd.md) | minor | 2023-05-15 17:57 UTC | 2023-05-16 00:49 UTC | 6.9 h | resolved |
| [Delay in Search Data](https://rewindex.com/company/bigcommerce/incidents/2244bjlhc3v0.md) | minor | 2023-05-16 18:30 UTC | 2023-05-17 02:36 UTC | 8.1 h | resolved |
| [Delay in Search Data](https://rewindex.com/company/bigcommerce/incidents/t81dfb3649p8.md) | minor | 2023-05-24 17:51 UTC | 2023-05-24 19:16 UTC | 1.4 h | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/m82k0414bv4d.md) | minor | 2023-05-26 18:11 UTC | 2023-05-26 18:43 UTC | 32 min | resolved |
| ['Add to Cart' button missing on some Product pages](https://rewindex.com/company/bigcommerce/incidents/7lxlf8l3yxmc.md) | none | 2023-05-29 14:31 UTC | 2023-05-29 14:41 UTC | 10 min | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/gl5vplv6dxz4.md) | minor | 2023-05-30 18:21 UTC | 2023-05-30 18:37 UTC | 16 min | resolved |

## Cite this

BigCommerce posted 14 status incidents in May 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2023/05
- Citation: BigCommerce, “BigCommerce in May 2023” (2023-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2023/05 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in May 2023 (2023-05-01)](https://rewindex.com/company/bigcommerce/2023/05)`


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Canonical: https://rewindex.com/company/bigcommerce/2023/05 · Markdown: https://rewindex.com/company/bigcommerce/2023/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:38.606Z