# BigCommerce in August 2021: incidents, uptime and changes

> BigCommerce in August 2021: 11 incidents on its status page (1 major or critical), 99.88% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2021/08
Last updated: 2021-09-01T00:00:00Z

- Incidents posted: 11 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 6, none 4
- Uptime (vendor-reported): 99.88% free of major/critical incidents, 96.54% free of any incident; outage time 53 min, incident time 25 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2021](https://rewindex.com/company/bigcommerce/2021/07.md) · Next: [September 2021](https://rewindex.com/company/bigcommerce/2021/09.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/6rk27jg75jqc.md) | major | 2021-08-04 22:00 UTC | 2021-08-04 22:53 UTC | 53 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [2-Step Verification (2SV) Email Delivery Failures](https://rewindex.com/company/bigcommerce/incidents/w5qlh1cd8tfm.md) | minor | 2021-08-04 15:43 UTC | 2021-08-04 16:49 UTC | 1.1 h | resolved |
| [Intermittent Availability Issues](https://rewindex.com/company/bigcommerce/incidents/6rk27jg75jqc.md) | major | 2021-08-04 22:00 UTC | 2021-08-04 22:53 UTC | 53 min | resolved |
| [Elevated Error Rates impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/r352bq2l7qrj.md) | none | 2021-08-06 22:02 UTC | 2021-08-06 22:02 UTC | 0 min | resolved |
| [Elevated Error Rates](https://rewindex.com/company/bigcommerce/incidents/h8s5h054frz9.md) | none | 2021-08-07 19:12 UTC | 2021-08-07 19:12 UTC | 0 min | resolved |
| [Elevated error rates impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/k32rkbydkbpg.md) | none | 2021-08-09 16:53 UTC | 2021-08-09 16:53 UTC | 0 min | resolved |
| [Slow response times for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/r5q2tj6stvcv.md) | minor | 2021-08-10 03:30 UTC | 2021-08-10 03:43 UTC | 13 min | resolved |
| [Image Display Issues](https://rewindex.com/company/bigcommerce/incidents/k418n6c9s5cy.md) | minor | 2021-08-10 17:16 UTC | 2021-08-11 04:24 UTC | 11 h | resolved |
| [Elevated error rates impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/21w5bvkhphw4.md) | none | 2021-08-10 22:52 UTC | 2021-08-10 22:52 UTC | 0 min | resolved |
| [Intermittent Availability Issues for a subset of stores](https://rewindex.com/company/bigcommerce/incidents/8lqwd0761ljj.md) | minor | 2021-08-13 20:56 UTC | 2021-08-13 21:06 UTC | 10 min | resolved |
| [Issue with hidden pick list option](https://rewindex.com/company/bigcommerce/incidents/jpgk4md0h26v.md) | minor | 2021-08-17 16:00 UTC | 2021-08-17 22:27 UTC | 6.5 h | resolved |
| [Third-Party Subscription Billing Services](https://rewindex.com/company/bigcommerce/incidents/d3fwgxpcxmr5.md) | minor | 2021-08-27 17:07 UTC | 2021-08-27 22:54 UTC | 5.8 h | resolved |

## Cite this

BigCommerce posted 11 status incidents in August 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2021/08
- Citation: BigCommerce, “BigCommerce in August 2021” (2021-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2021/08 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in August 2021 (2021-08-01)](https://rewindex.com/company/bigcommerce/2021/08)`


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Canonical: https://rewindex.com/company/bigcommerce/2021/08 · Markdown: https://rewindex.com/company/bigcommerce/2021/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:18:52.985Z