# BigCommerce in September 2020: incidents, uptime and changes

> BigCommerce in September 2020: 5 incidents on its status page (1 major or critical), 99.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 5 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 4
- Uptime (vendor-reported): 99.98% free of major/critical incidents, 99.65% free of any incident; outage time 6 min, incident time 2 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/bigcommerce/2020/08.md) · Next: [October 2020](https://rewindex.com/company/bigcommerce/2020/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with sub-set of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/2pwh560fqwl4.md) | major | 2020-09-27 19:26 UTC | 2020-09-27 19:32 UTC | 6 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issue with a subset BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/z1n7vf9kyz73.md) | minor | 2020-09-03 14:10 UTC | 2020-09-03 14:33 UTC | 23 min | resolved |
| [Availability issue with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/mvr7lp7rxt3w.md) | minor | 2020-09-03 16:00 UTC | 2020-09-03 16:32 UTC | 32 min | resolved |
| [Availability issue with a small subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/z8mfr8fbv392.md) | minor | 2020-09-03 22:57 UTC | 2020-09-03 23:08 UTC | 11 min | resolved |
| [Availability issues with sub-set of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/2pwh560fqwl4.md) | major | 2020-09-27 19:26 UTC | 2020-09-27 19:32 UTC | 6 min | resolved |
| [Phone System Degradation](https://rewindex.com/company/bigcommerce/incidents/18dsjjg191k4.md) | minor | 2020-09-29 15:54 UTC | 2020-09-29 17:12 UTC | 1.3 h | resolved |

## Cite this

BigCommerce posted 5 status incidents in September 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/09
- Citation: BigCommerce, “BigCommerce in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/09 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in September 2020 (2020-09-01)](https://rewindex.com/company/bigcommerce/2020/09)`


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Canonical: https://rewindex.com/company/bigcommerce/2020/09 · Markdown: https://rewindex.com/company/bigcommerce/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:16:15.503Z