# BigCommerce in May 2020: incidents, uptime and changes

> BigCommerce in May 2020: 9 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2020/05
Last updated: 2020-06-01T00:00:00Z

- Incidents posted: 9 (major/critical: 0) · Maintenance: 1
- By vendor impact label: minor 8, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.63% free of any incident; outage time 0 min, incident time 10 h 8 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2020](https://rewindex.com/company/bigcommerce/2020/04.md) · Next: [June 2020](https://rewindex.com/company/bigcommerce/2020/06.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issue with a subset BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vsmqrm7wddh2.md) | minor | 2020-05-01 13:12 UTC | 2020-05-01 15:25 UTC | 2.2 h | resolved |
| [DNS Resolution issue affecting a few stores](https://rewindex.com/company/bigcommerce/incidents/52nf8zgsm365.md) | minor | 2020-05-11 06:22 UTC | 2020-05-11 08:07 UTC | 1.8 h | resolved |
| [Availability issue with a subset of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/mg7t7j498thv.md) | minor | 2020-05-12 20:19 UTC | 2020-05-12 22:00 UTC | 1.7 h | resolved |
| [Availability issue with a subset of BigCommerce Control Panels](https://rewindex.com/company/bigcommerce/incidents/8cdmwnks8m0h.md) | minor | 2020-05-13 17:12 UTC | 2020-05-13 17:33 UTC | 21 min | resolved |
| [Merchant Analytics Delay](https://rewindex.com/company/bigcommerce/incidents/t6y06kjbwxhz.md) | none | 2020-05-20 17:27 UTC | 2020-05-20 17:27 UTC | 0 min | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/rn9p6pqrn6vj.md) | minor | 2020-05-23 13:22 UTC | 2020-05-23 13:36 UTC | 14 min | resolved |
| [Delayed delivery of webhooks to a subset of stores](https://rewindex.com/company/bigcommerce/incidents/6nbq6d6wgvtp.md) | minor | 2020-05-24 23:08 UTC | 2020-05-25 01:39 UTC | 2.5 h | resolved |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/9b3cyzhqx3ty.md) | minor | 2020-05-30 01:22 UTC | 2020-05-30 01:36 UTC | 14 min | resolved |
| [Payment issue impacting a subset of stores](https://rewindex.com/company/bigcommerce/incidents/6p08fcxfz3fh.md) | minor | 2020-05-31 03:50 UTC | 2020-05-31 04:59 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Analytics Maintenance](https://rewindex.com/company/bigcommerce/incidents/qwcv4ccrwrtv.md) | maintenance | 2020-05-28 19:52 UTC | 2020-05-28 20:10 UTC | 18 min | resolved |

## Cite this

BigCommerce posted 9 status incidents in May 2020 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2020/05
- Citation: BigCommerce, “BigCommerce in May 2020” (2020-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2020/05 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in May 2020 (2020-05-01)](https://rewindex.com/company/bigcommerce/2020/05)`


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Canonical: https://rewindex.com/company/bigcommerce/2020/05 · Markdown: https://rewindex.com/company/bigcommerce/2020/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:20:58.569Z