# BigCommerce in September 2018: incidents, uptime and changes > BigCommerce in September 2018: 15 incidents on its status page (5 major or critical), 98.75% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages. Canonical: https://rewindex.com/company/bigcommerce/2018/09 Last updated: 2018-10-01T00:00:00Z - Incidents posted: 15 (major/critical: 5) · Maintenance: 1 - By vendor impact label: critical 3, major 2, minor 10 - Uptime (vendor-reported): 98.75% free of major/critical incidents, 97.94% free of any incident; outage time 8 h 59 min, incident time 14 h 47 min - Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0 - Previous month: [August 2018](https://rewindex.com/company/bigcommerce/2018/08.md) · Next: [October 2018](https://rewindex.com/company/bigcommerce/2018/10.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md) _Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._ ## Major and critical incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Phone and Chat Support Unavailable](https://rewindex.com/company/bigcommerce/incidents/8vt5gqygl57j.md) | critical | 2018-09-05 06:28 UTC | 2018-09-05 08:45 UTC | 2.3 h | resolved | | [Response times elevated](https://rewindex.com/company/bigcommerce/incidents/443f8kwh1h9n.md) | critical | 2018-09-17 17:35 UTC | 2018-09-17 18:56 UTC | 1.4 h | resolved | | [Channel Manager outage](https://rewindex.com/company/bigcommerce/incidents/12f20c1rdl0z.md) | critical | 2018-09-17 23:35 UTC | 2018-09-18 02:31 UTC | 2.9 h | resolved | | [Availability issues with apps and Stencil themes](https://rewindex.com/company/bigcommerce/incidents/dyv0rywxqy3q.md) | major | 2018-09-14 18:39 UTC | 2018-09-14 20:03 UTC | 1.4 h | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/jx9mvd428kgm.md) | major | 2018-09-19 14:22 UTC | 2018-09-19 15:23 UTC | 1.0 h | resolved | ## All incidents | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Phone and Chat Support Unavailable](https://rewindex.com/company/bigcommerce/incidents/8vt5gqygl57j.md) | critical | 2018-09-05 06:28 UTC | 2018-09-05 08:45 UTC | 2.3 h | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/2d1g6px80tsp.md) | minor | 2018-09-14 03:06 UTC | 2018-09-14 04:16 UTC | 1.2 h | resolved | | [Availability issues with apps and Stencil themes](https://rewindex.com/company/bigcommerce/incidents/dyv0rywxqy3q.md) | major | 2018-09-14 18:39 UTC | 2018-09-14 20:03 UTC | 1.4 h | resolved | | [DDOS attack against a single DC](https://rewindex.com/company/bigcommerce/incidents/1b0l4b3fh868.md) | minor | 2018-09-15 17:57 UTC | 2018-09-15 18:01 UTC | 4 min | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/41lymn1bj133.md) | minor | 2018-09-17 15:50 UTC | 2018-09-17 16:08 UTC | 18 min | resolved | | [Response times elevated](https://rewindex.com/company/bigcommerce/incidents/443f8kwh1h9n.md) | critical | 2018-09-17 17:35 UTC | 2018-09-17 18:56 UTC | 1.4 h | resolved | | [Channel Manager outage](https://rewindex.com/company/bigcommerce/incidents/12f20c1rdl0z.md) | critical | 2018-09-17 23:35 UTC | 2018-09-18 02:31 UTC | 2.9 h | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/jx9mvd428kgm.md) | major | 2018-09-19 14:22 UTC | 2018-09-19 15:23 UTC | 1.0 h | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/qrylfwtn0bn7.md) | minor | 2018-09-19 17:43 UTC | 2018-09-19 19:13 UTC | 1.5 h | resolved | | [DDOS attack in a single data center](https://rewindex.com/company/bigcommerce/incidents/7p9cw109plfy.md) | minor | 2018-09-19 20:16 UTC | 2018-09-19 20:57 UTC | 41 min | resolved | | [Slow response times](https://rewindex.com/company/bigcommerce/incidents/f8tzxnfd922n.md) | minor | 2018-09-21 15:47 UTC | 2018-09-21 16:17 UTC | 30 min | resolved | | [Slow response times](https://rewindex.com/company/bigcommerce/incidents/dx23pwfgrqzk.md) | minor | 2018-09-21 18:17 UTC | 2018-09-21 18:44 UTC | 27 min | resolved | | [Slow response times](https://rewindex.com/company/bigcommerce/incidents/cdcd0blh2qq8.md) | minor | 2018-09-25 20:02 UTC | 2018-09-25 20:40 UTC | 38 min | resolved | | [Slow response times](https://rewindex.com/company/bigcommerce/incidents/lrfm4z32j8mb.md) | minor | 2018-09-26 23:20 UTC | 2018-09-26 23:36 UTC | 16 min | resolved | | [Network incident in a single data center](https://rewindex.com/company/bigcommerce/incidents/2g43kj5cqjmy.md) | minor | 2018-09-27 19:32 UTC | 2018-09-27 19:46 UTC | 14 min | resolved | ## Maintenance | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status | | --- | --- | --- | --- | --- | --- | | [Channel Manager integrations except Facebook are unavailable.](https://rewindex.com/company/bigcommerce/incidents/gmps64f541nd.md) | maintenance | 2018-09-17 19:01 UTC | 2018-09-17 23:08 UTC | 4.1 h | resolved | ## Cite this BigCommerce posted 15 status incidents in September 2018 (5 major or critical); 0 price changes and 0 notable page changes observed. - Canonical URL: https://rewindex.com/company/bigcommerce/2018/09 - Citation: BigCommerce, “BigCommerce in September 2018” (2018-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2018/09 (CC BY 4.0). - Markdown link: `[BigCommerce: BigCommerce in September 2018 (2018-09-01)](https://rewindex.com/company/bigcommerce/2018/09)` --- Canonical: https://rewindex.com/company/bigcommerce/2018/09 · Markdown: https://rewindex.com/company/bigcommerce/2018/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:03:22.524Z