# BigCommerce in November 2016: incidents, uptime and changes

> BigCommerce in November 2016: 6 incidents on its status page (2 major or critical), 99.16% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2016/11
Last updated: 2016-12-01T00:00:00Z

- Incidents posted: 6 (major/critical: 2) · Maintenance: 0
- By vendor impact label: major 2, minor 3, none 1
- Uptime (vendor-reported): 99.16% free of major/critical incidents, 98.88% free of any incident; outage time 6 h 2 min, incident time 8 h 2 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2016](https://rewindex.com/company/bigcommerce/2016/10.md) · Next: [December 2016](https://rewindex.com/company/bigcommerce/2016/12.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with Control Panel Analytics not displaying](https://rewindex.com/company/bigcommerce/incidents/8mwvsb111hg7.md) | major | 2016-11-01 22:21 UTC | 2016-11-02 04:01 UTC | 5.7 h | resolved |
| [BigCommerce Support Call Center Phones Are Down](https://rewindex.com/company/bigcommerce/incidents/7t27ndbbmnb4.md) | major | 2016-11-02 15:02 UTC | 2016-11-02 15:24 UTC | 22 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Issue with Control Panel Analytics not displaying](https://rewindex.com/company/bigcommerce/incidents/8mwvsb111hg7.md) | major | 2016-11-01 22:21 UTC | 2016-11-02 04:01 UTC | 5.7 h | resolved |
| [BigCommerce Support Call Center Phones Are Down](https://rewindex.com/company/bigcommerce/incidents/7t27ndbbmnb4.md) | major | 2016-11-02 15:02 UTC | 2016-11-02 15:24 UTC | 22 min | resolved |
| [Denial of Service Attack](https://rewindex.com/company/bigcommerce/incidents/43ybtbt7dxzm.md) | none | 2016-11-05 10:18 UTC | 2016-11-05 10:18 UTC | 0 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/vx94rld77kbb.md) | minor | 2016-11-23 07:24 UTC | 2016-11-23 07:56 UTC | 32 min | resolved |
| [Identified a DDOS attack against our platform.](https://rewindex.com/company/bigcommerce/incidents/1j8mjl2tyrj0.md) | minor | 2016-11-23 17:16 UTC | 2016-11-23 18:07 UTC | 51 min | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/b84xm3lh2lsl.md) | minor | 2016-11-23 22:13 UTC | 2016-11-23 22:50 UTC | 37 min | resolved |

## Cite this

BigCommerce posted 6 status incidents in November 2016 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2016/11
- Citation: BigCommerce, “BigCommerce in November 2016” (2016-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2016/11 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in November 2016 (2016-11-01)](https://rewindex.com/company/bigcommerce/2016/11)`


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Canonical: https://rewindex.com/company/bigcommerce/2016/11 · Markdown: https://rewindex.com/company/bigcommerce/2016/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:03:15.575Z