# BigCommerce in July 2016: incidents, uptime and changes

> BigCommerce in July 2016: 12 incidents on its status page (3 major or critical), 99.34% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2016/07
Last updated: 2016-08-01T00:00:00Z

- Incidents posted: 12 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, minor 8, none 1
- Uptime (vendor-reported): 99.34% free of major/critical incidents, 98.03% free of any incident; outage time 4 h 54 min, incident time 14 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2016](https://rewindex.com/company/bigcommerce/2016/06.md) · Next: [August 2016](https://rewindex.com/company/bigcommerce/2016/08.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Webhooks service is down](https://rewindex.com/company/bigcommerce/incidents/4rfys24sflb3.md) | major | 2016-07-14 19:40 UTC | 2016-07-14 21:03 UTC | 1.4 h | resolved |
| [Webhooks service unavailable](https://rewindex.com/company/bigcommerce/incidents/bm1ly63ys6xg.md) | major | 2016-07-21 21:35 UTC | 2016-07-22 00:42 UTC | 3.1 h | resolved |
| [Issue with login service affecting customers](https://rewindex.com/company/bigcommerce/incidents/3nyy20cg1nfq.md) | major | 2016-07-22 19:47 UTC | 2016-07-22 20:11 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times in one data center](https://rewindex.com/company/bigcommerce/incidents/mcyr3nr764gk.md) | minor | 2016-07-01 21:08 UTC | 2016-07-01 21:38 UTC | 30 min | resolved |
| [Slow response times in a single data center](https://rewindex.com/company/bigcommerce/incidents/37ksvnhlr64w.md) | minor | 2016-07-04 03:33 UTC | 2016-07-04 03:47 UTC | 14 min | resolved |
| [Slow and Intermittent Page Loads for Some Stores](https://rewindex.com/company/bigcommerce/incidents/pytc7cn04wzq.md) | minor | 2016-07-14 07:44 UTC | 2016-07-14 10:51 UTC | 3.1 h | resolved |
| [Webhooks service is down](https://rewindex.com/company/bigcommerce/incidents/4rfys24sflb3.md) | major | 2016-07-14 19:40 UTC | 2016-07-14 21:03 UTC | 1.4 h | resolved |
| [Increased error rates on Storefronts, API and Control Panel](https://rewindex.com/company/bigcommerce/incidents/j67yn9b2zmj2.md) | minor | 2016-07-19 21:26 UTC | 2016-07-19 22:10 UTC | 44 min | resolved |
| [Webhooks service unavailable](https://rewindex.com/company/bigcommerce/incidents/bm1ly63ys6xg.md) | major | 2016-07-21 21:35 UTC | 2016-07-22 00:42 UTC | 3.1 h | resolved |
| [Issue with login service affecting customers](https://rewindex.com/company/bigcommerce/incidents/3nyy20cg1nfq.md) | major | 2016-07-22 19:47 UTC | 2016-07-22 20:11 UTC | 24 min | resolved |
| [Availability Issue Affecting Payments](https://rewindex.com/company/bigcommerce/incidents/180cf3wf47xy.md) | none | 2016-07-25 06:25 UTC | 2016-07-25 06:38 UTC | 13 min | resolved |
| [Availability Issues Impacting a Number of Stores](https://rewindex.com/company/bigcommerce/incidents/r2189n1j7v4p.md) | minor | 2016-07-26 06:07 UTC | 2016-07-26 06:48 UTC | 41 min | resolved |
| [Technical Support Call Center experiencing issues: LiveChat and Email Still Online](https://rewindex.com/company/bigcommerce/incidents/s5131xyrr4g1.md) | minor | 2016-07-26 09:29 UTC | 2016-07-26 11:56 UTC | 2.5 h | resolved |
| [Availability Issues with a Number of Stores](https://rewindex.com/company/bigcommerce/incidents/k2klsnvkrrgr.md) | minor | 2016-07-28 08:16 UTC | 2016-07-28 08:35 UTC | 19 min | resolved |
| [Availability Issues Impacting a Number of Stores](https://rewindex.com/company/bigcommerce/incidents/tzsrgn6fd341.md) | minor | 2016-07-29 02:02 UTC | 2016-07-29 03:41 UTC | 1.6 h | resolved |

## Cite this

BigCommerce posted 12 status incidents in July 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2016/07
- Citation: BigCommerce, “BigCommerce in July 2016” (2016-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2016/07 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in July 2016 (2016-07-01)](https://rewindex.com/company/bigcommerce/2016/07)`


---
Canonical: https://rewindex.com/company/bigcommerce/2016/07 · Markdown: https://rewindex.com/company/bigcommerce/2016/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:17.820Z