# Better Stack: Incorrectly sent out downtime notifications to single-region monitors due to intermittent Internet backbone issue

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-21 18:30 UTC · Resolved: 2026-10-21 19:09 UTC · Duration: 39 min
- Updates: 2 · Affected components: Uptime backend processing health
- Vendor status page: n/a
- [Company: Better Stack](https://rewindex.com/company/better-stack.md)

## Timeline of updates

- **degraded** 2026-10-21 18:30 UTC: An intermittent network issue between Tier 1 network providers one of our cloud provider relies on triggered incidents for customers relying on single-region uptime Monitors. We're sincerely sorry for the trouble. We think this is unacceptable and consider it a priority to make our incident detection even more robust to correctly detect partial intermittent backbone issues. To fully mitigate immediately, we recommend enabling more than 1-region for your monitors. Need help? Let us know at hello@betterstack.com, we're here for you.
- **resolved** 2026-10-21 19:09 UTC: The issue has been resolved. We apologize for the trouble Need help? Please let us know at hello@betterstack.com


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Canonical: https://rewindex.com/company/better-stack/incidents/1097882 · Markdown: https://rewindex.com/company/better-stack/incidents/1097882.md · JSON: https://rewindex.com/api/v1/companies/better-stack/incidents/1097882 · Generated 2026-10-22T00:30:59.114Z