# Bandwidth: Support and Ticketing Portal

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-07-17 21:30 UTC · Resolved: 2020-07-17 22:38 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.bandwidth.com/incidents/y52bl6d3lx8r](https://status.bandwidth.com/incidents/y52bl6d3lx8r)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Part of an outage event

- [Cloudflare outage, Jul 17, 2020: 24 vendors, 24 incidents](https://rewindex.com/events/2020-07-17-cloudflare)
- This incident started in the same window without naming Cloudflare (timing only, not evidence of a link). (timing only, posted +30 min vs the first vendor naming Cloudflare)

```mermaid
flowchart LR
  root["Cloudflare<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>6 vendors, 6 blamed Cloudflare<br/>Sigma Computing, WorkOS, Doppler, Linode (Akamai) +2"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Cloudflare<br/>Hotjar"]:::blames
  root --> h4
  me["Bandwidth (this incident)<br/>posted +30 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-07-17 22:38 UTC: We've seen continued stabilization with our Support and Ticketing portal alongside our vendor. We now consider this incident resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bandwidth/incidents/y52bl6d3lx8r · Markdown: https://rewindex.com/company/bandwidth/incidents/y52bl6d3lx8r.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/y52bl6d3lx8r · Generated 2026-10-20T00:50:23.704Z