# Bandwidth: Toll-free port activation incident

- Impact (vendor’s label): none
- Status: postmortem
- Started: 2026-10-14 13:42 UTC · Resolved: 2026-10-14 13:41 UTC · Duration: -1 min
- Updates: 2
- [Vendor status page: https://stspg.io/fsn1k2yw7h6y](https://stspg.io/fsn1k2yw7h6y)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **resolved** 2026-10-14 13:41 UTC: For a brief period of time, some toll-free port activations may have failed to activate as expected. Teams are observing normal toll-free report activations at this time and consider this incident resolved.
- **postmortem** 2026-10-15 09:38 UTC: Bandwidth has concluded its investigation of this issue and determined that between 12:01 UTC and 13:19 UTC on October 14, 2026, new Toll Free activation requests routed through Lumen were delayed.  Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal.  We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.


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Canonical: https://rewindex.com/company/bandwidth/incidents/xw956jg7lszb · Markdown: https://rewindex.com/company/bandwidth/incidents/xw956jg7lszb.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/xw956jg7lszb · Generated 2026-10-20T00:03:42.650Z