# Bandwidth: Outbound 10DLC Messaging Incident

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-28 19:36 UTC · Resolved: 2023-09-29 22:24 UTC · Duration: 27 h
- Updates: 1
- [Vendor status page: https://status.bandwidth.com/incidents/jgsp77ks7t6l](https://status.bandwidth.com/incidents/jgsp77ks7t6l)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Part of an outage event

- [AWS outage, Sep 28, 2023: 23 vendors, 24 incidents](https://rewindex.com/events/2023-09-28-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +46 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Ably, Temporal Cloud, Keeper"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 3 blamed AWS<br/>Dremio, Firebolt, CockroachDB, Elastic Cloud"]:::blames
  root --> h4
  later["Later<br/>3 vendors, 1 blamed AWS<br/>Aptible, Temporal Cloud, Confluent"]:::blames
  root --> later
  me["Bandwidth (this incident)<br/>posted +46 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2023-09-29 22:24 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bandwidth/incidents/jgsp77ks7t6l · Markdown: https://rewindex.com/company/bandwidth/incidents/jgsp77ks7t6l.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/jgsp77ks7t6l · Generated 2026-10-19T23:15:30.897Z