# Bandwidth: Support & Ticketing Site Incident

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-09 20:02 UTC · Resolved: 2026-01-09 21:30 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.bandwidth.com/incidents/hymb0trsdbf2](https://status.bandwidth.com/incidents/hymb0trsdbf2)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Part of an outage event

- [Intercom outage, Jan 9, 2026: 6 vendors, 6 incidents](https://rewindex.com/events/2026-01-09-intercom)
- This incident started in the same window without naming Intercom (timing only, not evidence of a link). (timing only, posted −8 min vs the first vendor naming Intercom)

```mermaid
flowchart LR
  root["Intercom<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed Intercom<br/>Lattice, Sigma Computing, Segment"]:::blames
  root --> h1
  me["Bandwidth (this incident)<br/>posted −8 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2026-01-09 21:30 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/bandwidth/incidents/hymb0trsdbf2 · Markdown: https://rewindex.com/company/bandwidth/incidents/hymb0trsdbf2.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/hymb0trsdbf2 · Generated 2026-10-20T00:01:59.467Z