# Bandwidth: Toll Free Outbound Calling Incident

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-20 21:10 UTC · Resolved: 2026-10-20 23:04 UTC · Duration: 1.9 h
- Updates: 3 · Affected components: Toll-Free calling - Outbound (SIP) - United States, United States Outbound Calling Services - Toll-Free calling - Outbound (SIP) - United States
- [Vendor status page: https://stspg.io/h8d36dr0x3g0](https://stspg.io/h8d36dr0x3g0)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **investigating** 2026-10-20 21:10 UTC: Bandwidth teams are investigating an outbound, toll-free calling incident where some outbound calls are receiving unexpected 404 SIP response codes
- **monitoring** 2026-10-20 21:34 UTC: Teams are observing expected toll-free traffic transmission across the Bandwidth network.  We will monitor for prolonged stability.
- **resolved** 2026-10-20 23:04 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-20 21:10 UTC: [Major incident: Toll Free Outbound Calling Incident](https://rewindex.com/change/ib70d534139e058.md)
- 2026-10-20 21:43 UTC: [Incident updated: Toll Free Outbound Calling Incident](https://rewindex.com/change/r40b05c500cdf38.md)
- 2026-10-20 23:13 UTC: [Incident updated: Toll Free Outbound Calling Incident](https://rewindex.com/change/r56fc4e58e813b4.md)


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Canonical: https://rewindex.com/company/bandwidth/incidents/6p4zpwwlm3l0 · Markdown: https://rewindex.com/company/bandwidth/incidents/6p4zpwwlm3l0.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/6p4zpwwlm3l0 · Generated 2026-10-20T23:43:36.849Z