# Bandwidth: Off-Net Port Activations

> Bandwidth status incident “Off-Net Port Activations” on 2026-10-22: impact major (vendor’s label), 6.8 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46
Last updated: 2026-10-23T09:43:50Z

- Impact (vendor’s label): major
- Status: postmortem · edited after publishing
- Started: 2026-10-22 14:59 UTC · Resolved: 2026-10-22 21:48 UTC · Duration: 6.8 h
- Updates: 4 · Affected components: Number Management Services - Number Porting, Number Porting
- [Vendor status page: https://status.bandwidth.com/incidents/5crhtqw18j46](https://status.bandwidth.com/incidents/5crhtqw18j46)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **identified** 2026-10-22 14:57 UTC: Bandwidth teams have identified that due to a vendor condition some off net port orders are not activating as expected.
- **monitoring** 2026-10-22 16:18 UTC: Teams are observing expected port activation times and will monitor for stability.
- **resolved** 2026-10-22 21:48 UTC: This incident has been resolved.
- **postmortem** 2026-10-23 09:36 UTC: Between 12:40 UTC and 21:27 UTC on October 22, 2026, some off net port orders were not activating as expected due to a vendor condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

## Rewindex changes for this incident

- 2026-10-22 14:59 UTC: [Major incident: Off-Net Port Activations](https://rewindex.com/change/i92c7d975568d60.md)
- 2026-10-22 16:24 UTC: [Incident updated: Off-Net Port Activations](https://rewindex.com/change/r5b7cf11eb766f3.md)
- 2026-10-22 21:53 UTC: [Incident updated: Off-Net Port Activations](https://rewindex.com/change/r78040a143e741b.md)
- 2026-10-23 09:43 UTC: [Incident updated: Off-Net Port Activations](https://rewindex.com/change/rd92c2c6247dc75.md)

## Cite this

Status incident (vendor impact label: major) posted by Bandwidth, started 2026-10-22 14:59 UTC, resolved after 6.8 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46
- Citation: Bandwidth, “Off-Net Port Activations” (2026-10-22 14:59 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46 (CC BY 4.0).
- Markdown link: `[Bandwidth: Off-Net Port Activations (2026-10-22)](https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46 · Markdown: https://rewindex.com/company/bandwidth/incidents/5crhtqw18j46.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/5crhtqw18j46 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:19:28.476Z