# Bandwidth: Toll Free Port Activation Incident

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-04-20 16:32 UTC · Resolved: 2021-04-20 18:46 UTC · Duration: 2.2 h
- Updates: 1
- [Vendor status page: https://status.bandwidth.com/incidents/4bjxwpm49fvw](https://status.bandwidth.com/incidents/4bjxwpm49fvw)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Part of an outage event

- [Auth0 outage, Apr 20, 2021: 12 vendors, 12 incidents](https://rewindex.com/events/2021-04-20-auth0)
- This incident started in the same window without naming Auth0 (timing only, not evidence of a link). (timing only, posted +45 min vs the first vendor naming Auth0)

```mermaid
flowchart LR
  root["Auth0<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 3 blamed Auth0<br/>Wiz, Logz.io, Firebolt"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed Auth0<br/>Lever"]:::blames
  root --> h4
  me["Bandwidth (this incident)<br/>posted +45 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-04-20 18:46 UTC: Bandwidth along with the industry vendor consider this incident resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/bandwidth/incidents/4bjxwpm49fvw · Markdown: https://rewindex.com/company/bandwidth/incidents/4bjxwpm49fvw.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/4bjxwpm49fvw · Generated 2026-10-19T23:14:28.463Z