# Bandwidth: Bandwidth App

> Bandwidth status incident “Bandwidth App” on 2026-11-12: impact critical (vendor’s label), 2.9 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq
Last updated: 2026-11-13T01:23:48Z

- Impact (vendor’s label): critical
- Status: resolved · edited after publishing
- Started: 2026-11-12 22:20 UTC · Resolved: 2026-11-13 01:16 UTC · Duration: 2.9 h
- Updates: 3 · Affected components: Bandwidth App, Portals - Bandwidth App
- [Vendor status page: https://status.bandwidth.com/incidents/2n2jhnzks7rq](https://status.bandwidth.com/incidents/2n2jhnzks7rq)
- [Company: Bandwidth](https://rewindex.com/company/bandwidth.md)

## Timeline of updates

- **identified** 2026-11-12 22:20 UTC: Bandwidth teams have identified, due to a third party provider that some MFA emails are not being received as expected. Teams have engaged this provider to restore expected login behavior.
- **monitoring** 2026-11-13 00:22 UTC: Teams are observing expected App email behavior and are monitoring for stability.
- **resolved** 2026-11-13 01:16 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-11-12 22:20 UTC: [Critical incident: Bandwidth App](https://rewindex.com/change/i43b044281e8222.md)
- 2026-11-13 00:23 UTC: [Incident updated: Bandwidth App](https://rewindex.com/change/r27e2150488736e.md)
- 2026-11-13 01:23 UTC: [Incident updated: Bandwidth App](https://rewindex.com/change/rd07396901ac5bc.md)

## Cite this

Status incident (vendor impact label: critical) posted by Bandwidth, started 2026-11-12 22:20 UTC, resolved after 2.9 h, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq
- Citation: Bandwidth, “Bandwidth App” (2026-11-12 22:20 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq (CC BY 4.0).
- Markdown link: `[Bandwidth: Bandwidth App (2026-11-12)](https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq)`


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Canonical: https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq · Markdown: https://rewindex.com/company/bandwidth/incidents/2n2jhnzks7rq.md · JSON: https://rewindex.com/api/v1/companies/bandwidth/incidents/2n2jhnzks7rq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-13T01:51:07.615Z