# Bandwidth in May 2025: incidents, uptime and changes

> Bandwidth in May 2025: 19 incidents on its status page (5 major or critical), 97.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Bandwidth’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bandwidth/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 19 (major/critical: 5) · Maintenance: 36
- By vendor impact label: major 5, minor 10, none 4
- Uptime (vendor-reported): 97.79% free of major/critical incidents, 71.06% free of any incident; outage time 16 h 26 min, incident time 9.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/bandwidth/2025/04.md) · Next: [June 2025](https://rewindex.com/company/bandwidth/2025/06.md) · [All months](https://rewindex.com/company/bandwidth/reports.md) · [Bandwidth](https://rewindex.com/company/bandwidth.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [BW US Voice Incident - Outbound Calling](https://rewindex.com/company/bandwidth/incidents/95qyzxbbbs0z.md) | major | 2025-05-01 13:29 UTC | 2025-05-01 17:30 UTC | 4.0 h | resolved |
| [BW US Network Impairment - Outbound SMS toward AT&T](https://rewindex.com/company/bandwidth/incidents/1dvhsbqtm2rj.md) | major | 2025-05-23 19:35 UTC | 2025-05-23 21:18 UTC | 1.7 h | resolved |
| [Inbound SMS/MMS Delivery Incident](https://rewindex.com/company/bandwidth/incidents/g6bkvjf69z85.md) | major | 2025-05-27 18:44 UTC | 2025-05-27 22:03 UTC | 3.3 h | resolved |
| [Off-Net Porting Delays](https://rewindex.com/company/bandwidth/incidents/trc30l4srwj3.md) | major | 2025-05-28 12:48 UTC | 2025-05-28 14:16 UTC | 1.5 h | resolved |
| [Insights Degraded Service - EU Data](https://rewindex.com/company/bandwidth/incidents/x4x688kdhk2c.md) | major | 2025-05-28 16:26 UTC | 2025-05-28 22:21 UTC | 5.9 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [BW US Voice Incident - Outbound Calling](https://rewindex.com/company/bandwidth/incidents/95qyzxbbbs0z.md) | major | 2025-05-01 13:29 UTC | 2025-05-01 17:30 UTC | 4.0 h | resolved |
| [Intermittent SMS Delays to ATT](https://rewindex.com/company/bandwidth/incidents/vqyyf1xjrlk3.md) | minor | 2025-05-01 22:01 UTC | 2025-05-02 21:08 UTC | 23 h | resolved |
| [LAX Data Center Incident](https://rewindex.com/company/bandwidth/incidents/ly2vygt1qcwn.md) | minor | 2025-05-06 22:48 UTC | 2025-05-06 23:28 UTC | 40 min | resolved |
| [Toll Free Verification Incident](https://rewindex.com/company/bandwidth/incidents/t6qqzw1wz1z3.md) | minor | 2025-05-07 00:01 UTC | 2025-05-07 20:17 UTC | 20 h | resolved |
| [Toll Free Verification Incident](https://rewindex.com/company/bandwidth/incidents/vfvwrrtbm9q3.md) | minor | 2025-05-07 00:01 UTC | 2025-05-13 20:41 UTC | 7 d | resolved |
| [Toll-Free MMS Incident](https://rewindex.com/company/bandwidth/incidents/ywvy4n7gc858.md) | minor | 2025-05-07 14:58 UTC | 2025-05-07 20:18 UTC | 5.3 h | resolved |
| [ATL and JFK Calling Incident](https://rewindex.com/company/bandwidth/incidents/8ywyf6j2mvb6.md) | minor | 2025-05-12 16:08 UTC | 2025-05-12 23:15 UTC | 7.1 h | resolved |
| [Order Activation Delays](https://rewindex.com/company/bandwidth/incidents/z20qq1t0fn8f.md) | minor | 2025-05-13 18:51 UTC | 2025-05-14 01:13 UTC | 6.4 h | resolved |
| [Order Activation Delays](https://rewindex.com/company/bandwidth/incidents/c81ykjsj5f4j.md) | minor | 2025-05-14 14:49 UTC | 2025-05-14 15:12 UTC | 23 min | resolved |
| [10DLC Provisioning Delays](https://rewindex.com/company/bandwidth/incidents/fgvcdk9ky2dw.md) | minor | 2025-05-14 18:26 UTC | 2025-05-14 21:39 UTC | 3.2 h | resolved |
| [MMS Delivery Incident](https://rewindex.com/company/bandwidth/incidents/jx3g3zyvdns3.md) | none | 2025-05-14 22:58 UTC | 2025-05-14 22:58 UTC | 0 min | resolved |
| [On-Net Port Order Activation Delays](https://rewindex.com/company/bandwidth/incidents/x842xbg7k70r.md) | minor | 2025-05-15 15:34 UTC | 2025-05-15 17:48 UTC | 2.2 h | resolved |
| [10DLC Provisioning Incident](https://rewindex.com/company/bandwidth/incidents/zdw5lf28257t.md) | none | 2025-05-16 15:00 UTC | 2025-05-16 15:00 UTC | 0 min | resolved |
| [BWI Voice Network Impairment](https://rewindex.com/company/bandwidth/incidents/949xs5t30bpy.md) | none | 2025-05-20 07:30 UTC | 2025-05-20 07:30 UTC | 0 min | resolved |
| [BW Voice Network Incident](https://rewindex.com/company/bandwidth/incidents/ctn9g90lp893.md) | none | 2025-05-21 02:00 UTC | 2025-05-21 02:00 UTC | 0 min | resolved |
| [BW US Network Impairment - Outbound SMS toward AT&T](https://rewindex.com/company/bandwidth/incidents/1dvhsbqtm2rj.md) | major | 2025-05-23 19:35 UTC | 2025-05-23 21:18 UTC | 1.7 h | resolved |
| [Inbound SMS/MMS Delivery Incident](https://rewindex.com/company/bandwidth/incidents/g6bkvjf69z85.md) | major | 2025-05-27 18:44 UTC | 2025-05-27 22:03 UTC | 3.3 h | resolved |
| [Off-Net Porting Delays](https://rewindex.com/company/bandwidth/incidents/trc30l4srwj3.md) | major | 2025-05-28 12:48 UTC | 2025-05-28 14:16 UTC | 1.5 h | resolved |
| [Insights Degraded Service - EU Data](https://rewindex.com/company/bandwidth/incidents/x4x688kdhk2c.md) | major | 2025-05-28 16:26 UTC | 2025-05-28 22:21 UTC | 5.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/g7x3xzcrz6nd.md) | maintenance | 2025-05-01 03:00 UTC | 2025-05-01 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Campaign Provisioning Delays](https://rewindex.com/company/bandwidth/incidents/46m7rqbgmhg2.md) | maintenance | 2025-05-05 04:00 UTC | 2025-05-05 12:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/219bm45rl28h.md) | maintenance | 2025-05-05 05:00 UTC | 2025-05-05 10:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/k4f71ypb6rff.md) | maintenance | 2025-05-07 01:00 UTC | 2025-05-07 10:00 UTC | 9.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free MMS](https://rewindex.com/company/bandwidth/incidents/6v6wj9cfwtnw.md) | maintenance | 2025-05-07 02:00 UTC | 2025-05-07 09:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Emergency Global Data Center Maintenance - Australia](https://rewindex.com/company/bandwidth/incidents/7fq4x5c40sr7.md) | maintenance | 2025-05-07 20:00 UTC | 2025-05-07 22:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/j0jxzprwyr1r.md) | maintenance | 2025-05-08 03:00 UTC | 2025-05-08 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Call Assure Quarterly Testing](https://rewindex.com/company/bandwidth/incidents/8ldvwhm3skfx.md) | maintenance | 2025-05-08 04:00 UTC | 2025-05-08 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Global Data Center Maintenance - China](https://rewindex.com/company/bandwidth/incidents/5mrgj9fk685x.md) | maintenance | 2025-05-12 12:00 UTC | 2025-05-12 18:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/hkqb9wmgzmry.md) | maintenance | 2025-05-13 01:30 UTC | 2025-05-13 10:30 UTC | 9.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/spvszzgh3h5d.md) | maintenance | 2025-05-13 04:00 UTC | 2025-05-13 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/hswp4vsdxkx0.md) | maintenance | 2025-05-13 09:00 UTC | 2025-05-13 13:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/lh7pb1x3f86y.md) | maintenance | 2025-05-14 01:00 UTC | 2025-05-14 12:00 UTC | 11 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/9ssx4hnktc49.md) | maintenance | 2025-05-14 03:00 UTC | 2025-05-14 11:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/g5y1fvp5sh00.md) | maintenance | 2025-05-14 06:00 UTC | 2025-05-14 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/1zfgflrzb2m5.md) | maintenance | 2025-05-15 01:00 UTC | 2025-05-15 12:01 UTC | 11 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/2rdgth48scpj.md) | maintenance | 2025-05-15 04:00 UTC | 2025-05-15 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/05c7g6lwvx9m.md) | maintenance | 2025-05-15 05:00 UTC | 2025-05-15 12:02 UTC | 7.0 h | resolved |
| [\[Scheduled\] Global Data Center Maintenance - Australia](https://rewindex.com/company/bandwidth/incidents/q5hjw8gv1h38.md) | maintenance | 2025-05-15 12:00 UTC | 2025-05-15 18:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/wbym217y873f.md) | maintenance | 2025-05-16 01:00 UTC | 2025-05-16 12:00 UTC | 11 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/f0ksfmnbdkd2.md) | maintenance | 2025-05-19 04:00 UTC | 2025-05-19 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Emergency Global Data Center Maintenance - Belgium & Germany](https://rewindex.com/company/bandwidth/incidents/v8ytzwv572dc.md) | maintenance | 2025-05-19 19:31 UTC | 2025-05-19 22:30 UTC | 3.0 h | resolved |
| [\[Scheduled\] Global Data Center Maintenance - Belgium](https://rewindex.com/company/bandwidth/incidents/s7mq8wm81d9l.md) | maintenance | 2025-05-19 20:00 UTC | 2025-05-20 02:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - MMS](https://rewindex.com/company/bandwidth/incidents/765f83wbsqgw.md) | maintenance | 2025-05-20 04:00 UTC | 2025-05-20 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/x2649ptsnkz9.md) | maintenance | 2025-05-20 06:00 UTC | 2025-05-20 10:01 UTC | 4.0 h | resolved |
| [\[Scheduled\] Emergency Global Data Center Maintenance - Belgium](https://rewindex.com/company/bandwidth/incidents/5hjbjrcx8zkf.md) | maintenance | 2025-05-20 16:05 UTC | 2025-05-20 17:05 UTC | 1.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/vn4x19hv9d53.md) | maintenance | 2025-05-21 05:00 UTC | 2025-05-21 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Emergency Global Data Center Maintenance - Los Angeles & New York](https://rewindex.com/company/bandwidth/incidents/yfshjw1h5vm5.md) | maintenance | 2025-05-21 11:01 UTC | 2025-05-21 13:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/w7f5gnx598qp.md) | maintenance | 2025-05-22 03:00 UTC | 2025-05-22 09:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Emergency Global Data Center Maintenance - Belgium](https://rewindex.com/company/bandwidth/incidents/rslfrzbl2q9b.md) | maintenance | 2025-05-23 08:00 UTC | 2025-05-23 10:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Global Data Center Maintenance - Germany](https://rewindex.com/company/bandwidth/incidents/0gvbg3khrzwb.md) | maintenance | 2025-05-27 20:00 UTC | 2025-05-28 02:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/gjh4qmsv4q88.md) | maintenance | 2025-05-28 06:00 UTC | 2025-05-28 11:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/7y8jq14zpddb.md) | maintenance | 2025-05-28 09:00 UTC | 2025-05-28 11:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll-Free MMS/SMS](https://rewindex.com/company/bandwidth/incidents/1sk6nm6h9x15.md) | maintenance | 2025-05-29 03:00 UTC | 2025-05-29 07:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/8yhjftsh2z0v.md) | maintenance | 2025-05-29 06:00 UTC | 2025-05-29 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Global Data Center Maintenance - New York](https://rewindex.com/company/bandwidth/incidents/61ldzh7hky1q.md) | maintenance | 2025-05-30 06:00 UTC | 2025-05-30 12:00 UTC | 6.0 h | resolved |

## Cite this

Bandwidth posted 19 status incidents in May 2025 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bandwidth/2025/05
- Citation: Bandwidth, “Bandwidth in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/2025/05 (CC BY 4.0).
- Markdown link: `[Bandwidth: Bandwidth in May 2025 (2025-05-01)](https://rewindex.com/company/bandwidth/2025/05)`


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Canonical: https://rewindex.com/company/bandwidth/2025/05 · Markdown: https://rewindex.com/company/bandwidth/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:15:42.901Z