# Bandwidth in April 2020: incidents, uptime and changes

> Bandwidth in April 2020: 13 incidents on its status page (5 major or critical), 91.38% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Bandwidth’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bandwidth/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 13 (major/critical: 5) · Maintenance: 59
- By vendor impact label: critical 4, major 1, minor 6, none 2
- Uptime (vendor-reported): 91.38% free of major/critical incidents, 83.58% free of any incident; outage time 2.6 days, incident time 4.9 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/bandwidth/2020/03.md) · Next: [May 2020](https://rewindex.com/company/bandwidth/2020/05.md) · [All months](https://rewindex.com/company/bandwidth/reports.md) · [Bandwidth](https://rewindex.com/company/bandwidth.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth Local Market Impairment - 927 - Harrisonburg, VA](https://rewindex.com/company/bandwidth/incidents/sjb3wm8rc06n.md) | critical | 2020-04-13 16:50 UTC | 2020-04-15 14:09 UTC | 45 h | resolved |
| [Bandwidth Local Market Impairment - Pleasantville, NJ Lata 220](https://rewindex.com/company/bandwidth/incidents/snkw7tcvzlq6.md) | critical | 2020-04-14 12:33 UTC | 2020-04-15 00:43 UTC | 12 h | resolved |
| [Bandwidth Local Market Impairment - LATA: 220 (Pleasantville, NJ)](https://rewindex.com/company/bandwidth/incidents/8q5fpgb0tv4m.md) | critical | 2020-04-16 22:10 UTC | 2020-04-17 10:40 UTC | 13 h | resolved |
| [Bandwidth Local Market Impairment -LATA 540 - El Paso, TX](https://rewindex.com/company/bandwidth/incidents/2fr2db13wqqk.md) | critical | 2020-04-17 05:48 UTC | 2020-04-17 12:14 UTC | 6.4 h | resolved |
| [MMS Incident](https://rewindex.com/company/bandwidth/incidents/db6rl6fdfx1d.md) | major | 2020-04-28 20:57 UTC | 2020-04-28 21:40 UTC | 43 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [EVS Dash Portal Search Delay](https://rewindex.com/company/bandwidth/incidents/hzhbdh0jz0cx.md) | minor | 2020-04-01 19:20 UTC | 2020-04-02 11:55 UTC | 17 h | resolved |
| [Inbound MMS Delays](https://rewindex.com/company/bandwidth/incidents/7fvgs242sn3s.md) | minor | 2020-04-13 00:36 UTC | 2020-04-13 14:39 UTC | 14 h | resolved |
| [Bandwidth Local Market Impairment - 927 - Harrisonburg, VA](https://rewindex.com/company/bandwidth/incidents/sjb3wm8rc06n.md) | critical | 2020-04-13 16:50 UTC | 2020-04-15 14:09 UTC | 45 h | resolved |
| [Bandwidth Local Market Impairment - Pleasantville, NJ Lata 220](https://rewindex.com/company/bandwidth/incidents/snkw7tcvzlq6.md) | critical | 2020-04-14 12:33 UTC | 2020-04-15 00:43 UTC | 12 h | resolved |
| [Bandwidth Dashboard issues](https://rewindex.com/company/bandwidth/incidents/qrh2j9br5h5v.md) | minor | 2020-04-15 23:09 UTC | 2020-04-16 02:11 UTC | 3.0 h | resolved |
| [Bandwidth Local Market Impairment - LATA: 220 (Pleasantville, NJ)](https://rewindex.com/company/bandwidth/incidents/8q5fpgb0tv4m.md) | critical | 2020-04-16 22:10 UTC | 2020-04-17 10:40 UTC | 13 h | resolved |
| [Bandwidth Local Market Impairment -LATA 540 - El Paso, TX](https://rewindex.com/company/bandwidth/incidents/2fr2db13wqqk.md) | critical | 2020-04-17 05:48 UTC | 2020-04-17 12:14 UTC | 6.4 h | resolved |
| [Toll Free MMS delays](https://rewindex.com/company/bandwidth/incidents/8tb0zzfctp60.md) | minor | 2020-04-18 20:45 UTC | 2020-04-19 02:41 UTC | 5.9 h | resolved |
| [Toll Free Messaging Delays](https://rewindex.com/company/bandwidth/incidents/56904hdb25bn.md) | minor | 2020-04-20 21:06 UTC | 2020-04-20 23:14 UTC | 2.1 h | resolved |
| [Bandwidth Local Market Impairment - LATA 440 (Savannah, GA)](https://rewindex.com/company/bandwidth/incidents/dg8zmnnrjcpk.md) | none | 2020-04-22 20:58 UTC | 2020-04-23 09:02 UTC | 12 h | resolved |
| [Bandwidth Dashboard Latency](https://rewindex.com/company/bandwidth/incidents/z577xzbvnt97.md) | minor | 2020-04-23 23:21 UTC | 2020-04-24 13:45 UTC | 14 h | resolved |
| [API Provisioning Issues](https://rewindex.com/company/bandwidth/incidents/p0skdlt1nssd.md) | none | 2020-04-24 02:00 UTC | 2020-04-24 02:00 UTC | 0 min | resolved |
| [MMS Incident](https://rewindex.com/company/bandwidth/incidents/db6rl6fdfx1d.md) | major | 2020-04-28 20:57 UTC | 2020-04-28 21:40 UTC | 43 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/21qvvv5whk7n.md) | maintenance | 2020-04-02 04:00 UTC | 2020-04-02 07:01 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/7nck6kc0f9cz.md) | maintenance | 2020-04-03 06:00 UTC | 2020-04-03 11:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 244 - Roanoke, VA](https://rewindex.com/company/bandwidth/incidents/6sq87rw57tk4.md) | maintenance | 2020-04-04 03:00 UTC | 2020-04-04 10:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 244 - Roanoke, VA](https://rewindex.com/company/bandwidth/incidents/3v6yzmcm2gj7.md) | maintenance | 2020-04-05 03:01 UTC | 2020-04-05 10:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 244 - Roanoke, VA](https://rewindex.com/company/bandwidth/incidents/7pshylcss820.md) | maintenance | 2020-04-06 03:00 UTC | 2020-04-06 10:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/kg6g6q2786k3.md) | maintenance | 2020-04-06 06:00 UTC | 2020-04-06 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 922 - Cincinnati, OH](https://rewindex.com/company/bandwidth/incidents/nwd98l93g939.md) | maintenance | 2020-04-07 04:00 UTC | 2020-04-07 09:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/73xph0rzy07f.md) | maintenance | 2020-04-07 05:02 UTC | 2020-04-07 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS & MMS](https://rewindex.com/company/bandwidth/incidents/b9z851vpk3yd.md) | maintenance | 2020-04-07 06:00 UTC | 2020-04-07 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] SMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/ddnsqpkbmp60.md) | maintenance | 2020-04-08 04:00 UTC | 2020-04-08 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/n5ypwm7380p2.md) | maintenance | 2020-04-08 04:01 UTC | 2020-04-08 09:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/z8j83804w2km.md) | maintenance | 2020-04-09 04:01 UTC | 2020-04-09 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/msy61shtczvz.md) | maintenance | 2020-04-09 04:02 UTC | 2020-04-09 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/xwz6ypshng5w.md) | maintenance | 2020-04-10 04:00 UTC | 2020-04-10 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] SMS Messaging Maintenance - DFW](https://rewindex.com/company/bandwidth/incidents/2161ycddw5m6.md) | maintenance | 2020-04-10 04:00 UTC | 2020-04-10 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 640 - Sioux Falls, SD](https://rewindex.com/company/bandwidth/incidents/zrhjhf3lxrqy.md) | maintenance | 2020-04-10 05:00 UTC | 2020-04-10 10:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/vpqh4zchqp12.md) | maintenance | 2020-04-11 05:00 UTC | 2020-04-11 10:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 342 - Marquette, MI](https://rewindex.com/company/bandwidth/incidents/13pvz0s47zpv.md) | maintenance | 2020-04-13 05:00 UTC | 2020-04-13 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/8ld8k6qjrtkg.md) | maintenance | 2020-04-14 04:00 UTC | 2020-04-14 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 342 - Marquette, MI](https://rewindex.com/company/bandwidth/incidents/3fk3fh4shcjt.md) | maintenance | 2020-04-14 05:00 UTC | 2020-04-14 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/7n7qxfch3kc8.md) | maintenance | 2020-04-14 06:00 UTC | 2020-04-14 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 342 - Marquette, MI](https://rewindex.com/company/bandwidth/incidents/xf1gbf1h3gx6.md) | maintenance | 2020-04-15 05:00 UTC | 2020-04-15 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/6f6t3r29r5qg.md) | maintenance | 2020-04-16 04:01 UTC | 2020-04-16 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/gppn67rbqjn2.md) | maintenance | 2020-04-16 04:02 UTC | 2020-04-16 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/pcbkrdh7w5tm.md) | maintenance | 2020-04-17 02:01 UTC | 2020-04-17 10:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/c90z5cydr1y1.md) | maintenance | 2020-04-17 04:01 UTC | 2020-04-17 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/3j99qlxdwbx6.md) | maintenance | 2020-04-20 02:00 UTC | 2020-04-20 10:00 UTC | 8.0 h | resolved |
| [\[Scheduled\] Bandwidth Dashboard Maintenance](https://rewindex.com/company/bandwidth/incidents/17hv13zqmvzg.md) | maintenance | 2020-04-20 04:00 UTC | 2020-04-20 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 568 - Harlingen, TX](https://rewindex.com/company/bandwidth/incidents/4rgbs59k1zkj.md) | maintenance | 2020-04-20 05:00 UTC | 2020-04-20 11:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/sz0s60w3r758.md) | maintenance | 2020-04-20 06:30 UTC | 2020-04-20 10:00 UTC | 3.5 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 344 - Saginaw, MI](https://rewindex.com/company/bandwidth/incidents/3l0rgtl97lmn.md) | maintenance | 2020-04-20 08:00 UTC | 2020-04-20 11:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/k33t748p5h72.md) | maintenance | 2020-04-20 09:31 UTC | 2020-04-20 10:30 UTC | 59 min | resolved |
| [\[Scheduled\] Bandwidth 911 Dashboard Migration](https://rewindex.com/company/bandwidth/incidents/f7gbwh5lvdf9.md) | maintenance | 2020-04-21 02:00 UTC | 2020-04-21 04:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/83z2jljz9tq1.md) | maintenance | 2020-04-21 04:00 UTC | 2020-04-21 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Proxy Maintenance - Bandwidth 9](https://rewindex.com/company/bandwidth/incidents/4nrtwm244349.md) | maintenance | 2020-04-21 04:00 UTC | 2020-04-21 05:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - 326 - Toledo, OH](https://rewindex.com/company/bandwidth/incidents/bq0hdd56m5t3.md) | maintenance | 2020-04-21 05:02 UTC | 2020-04-21 10:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS & MMS](https://rewindex.com/company/bandwidth/incidents/ctd56vdzpz40.md) | maintenance | 2020-04-21 06:00 UTC | 2020-04-21 10:00 UTC | 4.0 h | resolved |
| [Bandwidth Services](https://rewindex.com/company/bandwidth/incidents/mb5wgcnh0nmr.md) | maintenance | 2020-04-21 18:04 UTC | 2020-04-22 12:49 UTC | 19 h | resolved |
| [\[Scheduled\] Bandwidth Dashboard Migration](https://rewindex.com/company/bandwidth/incidents/9kvqmtr5jfw0.md) | maintenance | 2020-04-22 00:00 UTC | 2020-04-22 02:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/12sh3lrfcxnh.md) | maintenance | 2020-04-22 04:00 UTC | 2020-04-22 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Urgent Messaging Maintenance](https://rewindex.com/company/bandwidth/incidents/cn34jjnvtx0q.md) | maintenance | 2020-04-22 09:00 UTC | 2020-04-22 10:01 UTC | 1.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/533nnjclj5b0.md) | maintenance | 2020-04-23 04:00 UTC | 2020-04-23 11:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] Proxy Maintenance - Bandwidth 7](https://rewindex.com/company/bandwidth/incidents/k13q2g2tbnfv.md) | maintenance | 2020-04-23 04:01 UTC | 2020-04-23 05:00 UTC | 59 min | resolved |
| [\[Scheduled\] Application Platform Messaging Maintenance](https://rewindex.com/company/bandwidth/incidents/f9xkrtfmpvwh.md) | maintenance | 2020-04-23 04:01 UTC | 2020-04-23 06:00 UTC | 2.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/2g7ztltps63l.md) | maintenance | 2020-04-23 04:31 UTC | 2020-04-23 11:00 UTC | 6.5 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS & MMS](https://rewindex.com/company/bandwidth/incidents/g2w1rdy0bkz4.md) | maintenance | 2020-04-24 06:00 UTC | 2020-04-24 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/y5fz4r54d5gw.md) | maintenance | 2020-04-28 03:00 UTC | 2020-04-28 10:00 UTC | 7.0 h | resolved |
| [\[Scheduled\] SMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/c9nkdmhhhd7h.md) | maintenance | 2020-04-28 04:00 UTC | 2020-04-28 08:30 UTC | 4.5 h | resolved |
| [\[Scheduled\] MMS Messaging Maintenance - LAX](https://rewindex.com/company/bandwidth/incidents/j1y3bt1pvl49.md) | maintenance | 2020-04-28 04:00 UTC | 2020-04-28 08:30 UTC | 4.5 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/3zvy0hh3p36g.md) | maintenance | 2020-04-28 04:01 UTC | 2020-04-28 09:00 UTC | 5.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - SMS](https://rewindex.com/company/bandwidth/incidents/pcknlmbr8dyw.md) | maintenance | 2020-04-28 06:00 UTC | 2020-04-28 10:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/hrzll5c2s7wt.md) | maintenance | 2020-04-29 04:00 UTC | 2020-04-29 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/n024vxqvh4lr.md) | maintenance | 2020-04-29 04:00 UTC | 2020-04-29 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance](https://rewindex.com/company/bandwidth/incidents/p6ngb3rf15rf.md) | maintenance | 2020-04-29 09:00 UTC | 2020-04-29 10:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/b99z3lqlxq12.md) | maintenance | 2020-04-30 04:00 UTC | 2020-04-30 10:00 UTC | 6.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS & MMS](https://rewindex.com/company/bandwidth/incidents/89m94gnn01cc.md) | maintenance | 2020-04-30 04:00 UTC | 2020-04-30 07:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] SMS Messaging Maintenance - DFW](https://rewindex.com/company/bandwidth/incidents/xvw4265szhj9.md) | maintenance | 2020-04-30 04:00 UTC | 2020-04-30 08:00 UTC | 4.0 h | resolved |
| [\[Scheduled\] MMS Messaging Maintenance - DFW](https://rewindex.com/company/bandwidth/incidents/mfjq1lv2mf6q.md) | maintenance | 2020-04-30 05:00 UTC | 2020-04-30 08:00 UTC | 3.0 h | resolved |
| [\[Scheduled\] Messaging Maintenance - Toll Free SMS](https://rewindex.com/company/bandwidth/incidents/s3nnq524mzgk.md) | maintenance | 2020-04-30 06:01 UTC | 2020-04-30 10:00 UTC | 4.0 h | resolved |

## Cite this

Bandwidth posted 13 status incidents in April 2020 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bandwidth/2020/04
- Citation: Bandwidth, “Bandwidth in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bandwidth/2020/04 (CC BY 4.0).
- Markdown link: `[Bandwidth: Bandwidth in April 2020 (2020-04-01)](https://rewindex.com/company/bandwidth/2020/04)`


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Canonical: https://rewindex.com/company/bandwidth/2020/04 · Markdown: https://rewindex.com/company/bandwidth/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:02:20.359Z