# Axiom: Metrics ingestion and query disruption

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-15 10:59 UTC · Resolved: 2026-10-15 11:54 UTC · Duration: 56 min
- Updates: 3 · Affected components: Ingest
- [Vendor status page: https://status.axiom.co/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5](https://status.axiom.co/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5)
- [Company: Axiom](https://rewindex.com/company/axiom.md)

## Summary

Axiom reported a major Metrics ingestion and query disruption starting 2026-10-15 10:59 UTC and lasting 55 min. Following an infrastructure change, /v1/metrics ingestion could fail or be delayed, and queries failed to discover recent metric data. Ingestion was reported restored at 2026-10-15 11:07 UTC; the query issue was confirmed fixed at 2026-10-15 11:54 UTC. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-10-15 10:55 UTC: We are investigating an issue affecting Metrics ingestion (using the /v1/metrics endpoint) and querying following an infrastructure change. Affected customers may experience failed or delayed metric ingestion, and recently ingested metrics may not appear in query results. We have identified the cause and are working to restore normal operation.
- **resolved** 2026-10-15 11:07 UTC: We've fixed the problem and Metrics ingest is back to normal.
- **resolved** 2026-10-15 11:54 UTC: The query service was also affected during the incident, it failed to discover recent metric data during this time window, and this is fixed now

## Rewindex changes for this incident

- 2026-10-15 10:59 UTC: [Major incident: Metrics ingestion and query disruption](https://rewindex.com/change/ic9568e6645af00.md)


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Canonical: https://rewindex.com/company/axiom/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5 · Markdown: https://rewindex.com/company/axiom/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5.md · JSON: https://rewindex.com/api/v1/companies/axiom/incidents/01M4ZMT8EKCC3R0F4YN9R3ANB5 · Generated 2026-10-18T09:56:54.128Z