# Auth0: Elevated Errors on US-5 Public Cloud

> Auth0 status incident “Elevated Errors on US-5 Public Cloud” on 2026-09-30: impact critical (vendor’s label), 52 min, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d
Last updated: 2026-10-07T19:38:15Z

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-09-30 20:32 UTC · Resolved: 2026-09-30 21:24 UTC · Duration: 52 min
- Updates: 6 · Affected components: US-5 Authentication, US-5 Machine to Machine, US-5 Management API
- [Vendor status page: https://status.auth0.com/incidents/mjc4bwn34z2d](https://status.auth0.com/incidents/mjc4bwn34z2d)
- [Company: Auth0](https://rewindex.com/company/auth0.md)

## Timeline of updates

- **investigating** 2026-09-30 20:11 UTC: We are currently investigating an incident that impacted our services. Users may experience issues with authentication functionality. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- **identified** 2026-09-30 20:32 UTC: We're continuing to investigate the service disruption on the US-5 Public Cloud Environment. We're assessing service metrics and logs to determine the source of the issue. We're evaluating a potential issue within infrastructure hosted by our third-party service provider. We'll provide further updates as our investigation progresses, and as changes in status occur.
- **identified** 2026-09-30 20:54 UTC: We're actively investigating with our third-party provider regarding the latency discrepancies that we observe within their hosted infrastructure. Additionally, we're investigating an issue involving a high number of service connections causing exhaustion on backend resources. We'll continue to provide updates as we proceed to address the root cause of the service disruption.
- **monitoring** 2026-09-30 21:14 UTC: We've observed that service error rates on the US-5 Public Cloud Environment have subsided and returned to baseline, marking a return to service functionality. The service disruption has been mitigated and we're monitoring the ensure stability. Meanwhile, our investigation is continuing and we're collaborating with our third-party provider's technical teams to identify and address the root cause of the issue within their hosted infrastructure.
- **resolved** 2026-09-30 21:24 UTC: After monitoring the environment to ensure stability, we observe that services have been restored. Our investigation into origin of the event will continue, in collaboration with our third-party provider. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
- **postmortem** 2026-10-07 19:38 UTC: A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2026-09-30\_-\_Elevated\_Errors\_on\_US-5\_Public\_Cloud\_Environment.pdf

## Rewindex changes for this incident

- 2026-09-30 20:32 UTC: [Critical incident: Elevated Errors on US-5 Public Cloud](https://rewindex.com/change/idb2a9fad07eb07.md)

## Cite this

Status incident (vendor impact label: critical) posted by Auth0, started 2026-09-30 20:32 UTC, resolved after 52 min, 6 update(s).

- Canonical URL: https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d
- Citation: Auth0, “Elevated Errors on US-5 Public Cloud” (2026-09-30 20:32 UTC). Archived by Rewindex: https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d (CC BY 4.0).
- Markdown link: `[Auth0: Elevated Errors on US-5 Public Cloud (2026-09-30)](https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d)`


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Canonical: https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d · Markdown: https://rewindex.com/company/auth0/incidents/mjc4bwn34z2d.md · JSON: https://rewindex.com/api/v1/companies/auth0/incidents/mjc4bwn34z2d · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:36:40.178Z