# Auth0: We have detected an issue.

> Auth0 status incident “We have detected an issue.” on 2026-09-16: impact major (vendor’s label), 49 min, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/auth0/incidents/27j7bqxjjljn
Last updated: 2026-09-25T21:08:32Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-09-16 03:06 UTC · Resolved: 2026-09-16 03:55 UTC · Duration: 49 min
- Updates: 5 · Affected components: US-5 Authentication, US-5 Machine to Machine
- [Vendor status page: https://status.auth0.com/incidents/27j7bqxjjljn](https://status.auth0.com/incidents/27j7bqxjjljn)
- [Company: Auth0](https://rewindex.com/company/auth0.md)

## Timeline of updates

- **investigating** 2026-09-16 03:06 UTC: We are currently investigating an incident that impacted our services. Our team is actively working to understand the root cause and mitigate the issue. We will provide updates as we gather more information.
- **investigating** 2026-09-16 03:40 UTC: We are continuing to investigate the issue and will provide further updates with changes in the incident status as our mitigation efforts progress.
- **monitoring** 2026-09-16 03:47 UTC: The Auth0 Engineering team has applied the mitigation and observed the service is restoring. We're monitoring the environment to ensure stability.
- **resolved** 2026-09-16 03:55 UTC: Services have been restored. A root cause analysis (RCA) will be posted here within 7 business days. We sincerely apologize for the impact this had on you and your users.
- **postmortem** 2026-09-25 21:08 UTC: A root-cause analysis for this issue has been performed and is now available at: https://cdn.auth0.com/website/2026-09-16\_-\_Elevated\_Errors\_on\_US-5\_Public\_Cloud\_Environment.pdf

## Rewindex changes for this incident

- 2026-09-16 03:06 UTC: [Major incident: We have detected an issue.](https://rewindex.com/change/i86b777b418b2b3.md)

## Cite this

Status incident (vendor impact label: major) posted by Auth0, started 2026-09-16 03:06 UTC, resolved after 49 min, 5 update(s).

- Canonical URL: https://rewindex.com/company/auth0/incidents/27j7bqxjjljn
- Citation: Auth0, “We have detected an issue.” (2026-09-16 03:06 UTC). Archived by Rewindex: https://rewindex.com/company/auth0/incidents/27j7bqxjjljn (CC BY 4.0).
- Markdown link: `[Auth0: We have detected an issue. (2026-09-16)](https://rewindex.com/company/auth0/incidents/27j7bqxjjljn)`


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Canonical: https://rewindex.com/company/auth0/incidents/27j7bqxjjljn · Markdown: https://rewindex.com/company/auth0/incidents/27j7bqxjjljn.md · JSON: https://rewindex.com/api/v1/companies/auth0/incidents/27j7bqxjjljn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:48:33.513Z