# Attio: Failures triggering workflow runs

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-07-21 17:35 UTC · Resolved: 2026-07-23 17:29 UTC · Duration: 48 h
- Updates: 5 · Affected components: Attio Cloud
- [Vendor status page: https://status.attio.com/incidents/01KY2VYHJXXFS56KW15VPQ58TG](https://status.attio.com/incidents/01KY2VYHJXXFS56KW15VPQ58TG)
- [Company: Attio](https://rewindex.com/company/attio.md)

## Summary

Attio reported a major workflow-triggering incident starting 2026-07-21 17:35 UTC, resolved after 47 h 53 min. Some workflows failed between 16:33 and 18:01 UTC on July 21, 2026, because an infrastructure configuration change caused encryption errors. Attio reverted the change, corrected the configuration, and notified impacted customers. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-07-21 17:35 UTC: We're investigating reports of workflows failing to trigger. We are currently investigating the root cause and our team is working to resolve the issue as quickly as possible.
- **identified** 2026-07-21 17:39 UTC: An issue has been been identified.  We have identified the root cause and our team is working to resolve the issue as quickly as possible.
- **monitoring** 2026-07-21 18:00 UTC: Our team has deployed a fix for the issue and are currently monitoring the system to ensure the issue is resolved.
- **monitoring** 2026-07-21 20:19 UTC: Between 16:33 and 18:01 UTC on July 21, 2026, some workflows failed to trigger correctly. What happened: An infrastructure configuration change deployed shortly before the incident caused an error when encrypting the content of newly received workflows, which caused some workflow triggers not run properly. What we did: We reverted the change and corrected the underlying infrastructure configuration. All impacted workflow triggers resumed processing normally by 18:01 UTC, and we've since confirmed triggers are operating correctly. We’re continuing to investigate recovering runs triggered during this timeframe. We’ll update this page as soon as we have an update.
- **resolved** 2026-07-23 17:29 UTC: The issue has now been resolved and we have directly notified all customers who were impacted by this outage. We’re sorry for any inconvenience caused.

## Rewindex changes for this incident

- 2026-07-21 17:35 UTC: [Major incident: Failures triggering workflow runs](https://rewindex.com/change/i93571436dc2e84.md)


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Canonical: https://rewindex.com/company/attio/incidents/01KY2VYHJXXFS56KW15VPQ58TG · Markdown: https://rewindex.com/company/attio/incidents/01KY2VYHJXXFS56KW15VPQ58TG.md · JSON: https://rewindex.com/api/v1/companies/attio/incidents/01KY2VYHJXXFS56KW15VPQ58TG · Generated 2026-10-18T10:42:58.392Z