# Atlassian Loom: Issues with Recording on Loom Chrome Extension

> Atlassian Loom status incident “Issues with Recording on Loom Chrome Extension” on 2025-09-08: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5
Last updated: 2025-09-08T21:46:58Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-09-08 21:46 UTC · Resolved: 2025-09-08 21:46 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://loom.status.atlassian.com/incidents/vvmxb2b7b9q5](https://loom.status.atlassian.com/incidents/vvmxb2b7b9q5)
- [Company: Atlassian Loom](https://rewindex.com/company/atlassian-loom.md)

## Timeline of updates

- **resolved** 2025-09-08 21:46 UTC: From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.

## Cite this

Status incident (vendor impact label: none) posted by Atlassian Loom, started 2025-09-08 21:46 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5
- Citation: Atlassian Loom, “Issues with Recording on Loom Chrome Extension” (2025-09-08 21:46 UTC). Archived by Rewindex: https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5 (CC BY 4.0).
- Markdown link: `[Atlassian Loom: Issues with Recording on Loom Chrome Extension (2025-09-08)](https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5)`


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Canonical: https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5 · Markdown: https://rewindex.com/company/atlassian-loom/incidents/vvmxb2b7b9q5.md · JSON: https://rewindex.com/api/v1/companies/atlassian-loom/incidents/vvmxb2b7b9q5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:00:53.181Z