# Atlassian Loom: Issue with Loom Meeting Recordings in Zoom

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-09-12 22:14 UTC · Resolved: 2025-09-12 22:14 UTC · Duration: 0 min
- Updates: 2 · Affected components: Recording
- [Vendor status page: https://loom.status.atlassian.com/incidents/4twsgt1wdqky](https://loom.status.atlassian.com/incidents/4twsgt1wdqky)
- [Company: Atlassian Loom](https://rewindex.com/company/atlassian-loom.md)

## Timeline of updates

- **monitoring** 2025-09-12 20:43 UTC: From 5:03 AM ET to 4:15 PM ET, some customers were unable to record Zoom meetings using Loom Meeting Recordings. Attempts made during this time may appear in your library but will not be playable, as no recording was captured. Unfortunately, these recordings cannot be recovered. We have released a fix and we are monitoring recovery.
- **resolved** 2025-09-12 22:14 UTC: The issue has been resolved and the service is operating normally.

## Rewindex changes for this incident

- 2025-09-12 22:14 UTC: [Major incident: Issue with Loom Meeting Recordings in Zoom](https://rewindex.com/change/ibadca5ea77d771.md)


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Canonical: https://rewindex.com/company/atlassian-loom/incidents/4twsgt1wdqky · Markdown: https://rewindex.com/company/atlassian-loom/incidents/4twsgt1wdqky.md · JSON: https://rewindex.com/api/v1/companies/atlassian-loom/incidents/4twsgt1wdqky · Generated 2026-10-23T09:51:27.087Z