# AssemblyAI: Billing Balance & Notification Delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 13:56 UTC · Resolved: 2026-05-07 17:04 UTC · Duration: 3.1 h
- Updates: 4 · Affected components: Billing
- [Vendor status page: https://stspg.io/vb0x1rd2xth1](https://stspg.io/vb0x1rd2xth1)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Timeline of updates

- **investigating** 2026-05-07 13:56 UTC: We are currently investigating an issue affecting billing balance updates and notifications. Some customers may notice that their account balance is not reflecting the most up-to-date usage. Additionally, the following notifications may not be delivered as expected: - Low balance and $0 balance alerts - Autopay confirmation emails - Custom email alerts for usage spend and threshold notifications Our team is actively working to identify the root cause and restore normal functionality. We will provide updates as more information becomes available.
- **identified** 2026-05-07 14:27 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2026-05-07 16:34 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-05-07 17:04 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/assemblyai/incidents/lmz6d399jjv6 · Markdown: https://rewindex.com/company/assemblyai/incidents/lmz6d399jjv6.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/lmz6d399jjv6 · Generated 2026-10-18T09:53:31.655Z