# AssemblyAI: Delayed processing of transcripts on Slam

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-20 08:21 UTC · Resolved: 2025-11-20 09:41 UTC · Duration: 1.3 h
- Updates: 4 · Affected components: APIs - Asynchronous API, Asynchronous API
- [Vendor status page: https://stspg.io/tmgyvxrj413d](https://stspg.io/tmgyvxrj413d)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Summary

AssemblyAI reported a major degradation affecting Slam-1 in us-west-2: transcripts queued or errored; Universal was unaffected. The incident record started at 2025-11-20 08:21 UTC, though the vendor said delays began at 5:43 UTC. A fix restored normal processing at 08:47 UTC; resolution was confirmed at 09:41 UTC, with a recorded duration of 1 h 20 min. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-20 08:21 UTC: We are currently investigating an issue where there has been delayed processing of transcripts on Slam-1, specifically in our us-west-2 region. This began at 5:43 UTC. Customers will experience queueing or erroring of transcripts when using our Slam-1 model. Our Universal model is not affected by this incident.
- **identified** 2025-11-20 08:26 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2025-11-20 08:47 UTC: A fix has been implemented and our team is monitoring the results. Slam-1 has resumed normal processing.
- **resolved** 2025-11-20 09:41 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-11-20 08:21 UTC: [Major incident: Delayed processing of transcripts on Slam](https://rewindex.com/change/i8cb1f380570a98.md)


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Canonical: https://rewindex.com/company/assemblyai/incidents/51zz2w7msjvg · Markdown: https://rewindex.com/company/assemblyai/incidents/51zz2w7msjvg.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/51zz2w7msjvg · Generated 2026-10-18T10:33:46.566Z