# AssemblyAI: Cloudflare outage affecting documentation access and Google Auth flow on dashboard

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-11-18 14:15 UTC · Resolved: 2025-11-18 20:58 UTC · Duration: 6.7 h
- Updates: 4 · Affected components: Dashboard, Web - Dashboard, Website, Web - Website
- [Vendor status page: https://stspg.io/17j15kxd993y](https://stspg.io/17j15kxd993y)
- [Company: AssemblyAI](https://rewindex.com/company/assemblyai.md)

## Summary

AssemblyAI reported a major outage preventing documentation access and Google Authentication sign-in to the dashboard, attributed to an ongoing Cloudflare incident. It started at 2025-11-18 14:15 UTC and was resolved at 2025-11-18 20:58 UTC, lasting 6 h 43 min; access was reported restored at 15:15 UTC, with Cloudflare’s normal operation confirmed at resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-11-18 14:15 UTC: Due to the ongoing incident with Cloudflare, our documentation is unable to be accessed and users cannot use Google Authentication to sign in to their dashboard.
- **identified** 2025-11-18 14:23 UTC: Due to the ongoing incident with Cloudflare, our documentation is unable to be accessed and users cannot use Google Authentication to sign in to their dashboard.
- **monitoring** 2025-11-18 15:15 UTC: Our documentation is now accessible and all users can sign-in to the dashboard using Google Authentication. We will continue to monitor the situation in case anything changes.
- **resolved** 2025-11-18 20:58 UTC: Cloudflare has restored normal operation, and access to our documentation and Google Authentication is fully restored. All services are functioning as expected, and the incident is now resolved.

## Rewindex changes for this incident

- 2025-11-18 14:15 UTC: [Major incident: Cloudflare outage affecting documentation access and Google Auth flow on dashboard](https://rewindex.com/change/i0f9277adb18736.md)


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Canonical: https://rewindex.com/company/assemblyai/incidents/08spl3bhjnqt · Markdown: https://rewindex.com/company/assemblyai/incidents/08spl3bhjnqt.md · JSON: https://rewindex.com/api/v1/companies/assemblyai/incidents/08spl3bhjnqt · Generated 2026-10-18T11:28:27.282Z