# Ashby: Disruption to Dropbox Sign and BambooHR integrations

- Impact (vendor’s label): major
- Status: resolved · edited after publishing
- Started: 2026-10-21 14:31 UTC · Resolved: 2026-10-21 19:09 UTC · Duration: 4.6 h
- Updates: 3 · Affected components: Dropbox Sign, Third-Party Integrations - Dropbox Sign, HRIS Integration, Third-Party Integrations - HRIS Integration
- [Vendor status page: https://stspg.io/jcvsb2b6wfkl](https://stspg.io/jcvsb2b6wfkl)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Timeline of updates

- **identified** 2026-10-21 14:31 UTC: Dropbox Sign and BambooHR are experiencing service disruptions, affecting their integrations with Ashby. E-signature workflows using Dropbox Sign may fail or be delayed, including creating and sending requests, sending reminders, and cancelling requests. BambooHR integration data updates and new-hire transfers may also fail or be delayed. Both providers are performing emergency maintenance. We are monitoring their recovery and will share another update as more information becomes available.
- **identified** 2026-10-21 16:44 UTC: Dropbox Sign has recovered, and its integration with Ashby is now working normally. E-signature workflows, including creating and sending requests, sending reminders, and cancelling requests, are functioning as expected.
- **resolved** 2026-10-21 19:09 UTC: BambooHR has recovered, and its integration with Ashby is now working normally. Data updates and new-hire transfers are processing as expected.

## Rewindex changes for this incident

- 2026-10-21 14:31 UTC: [Major incident: Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/change/i6a0ad80c5cd19a.md)
- 2026-10-21 16:53 UTC: [Incident updated: Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/change/r323658714b6e5e.md)
- 2026-10-21 19:13 UTC: [Incident updated: Disruption to Dropbox Sign and BambooHR integrations](https://rewindex.com/change/r63632decf7befc.md)


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Canonical: https://rewindex.com/company/ashby/incidents/zy9nydgyb108 · Markdown: https://rewindex.com/company/ashby/incidents/zy9nydgyb108.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/zy9nydgyb108 · Generated 2026-10-21T23:43:22.548Z