# Ashby: Ashby is unavailable or slow to load in South East Asia due to upstream provider

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-22 14:27 UTC · Resolved: 2026-09-28 13:18 UTC · Duration: 6 d
- Updates: 8 · Affected components: Analytics, Ashby Products - Analytics, Ashby Products - Recruiting, Recruiting
- [Vendor status page: https://stspg.io/kb9c235tjf8m](https://stspg.io/kb9c235tjf8m)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Timeline of updates

- **investigating** 2026-09-22 14:27 UTC: We are currently investigating an issue affecting app availability in South East Asia.
- **investigating** 2026-09-22 14:27 UTC: We are continuing to investigate this issue.
- **investigating** 2026-09-22 20:05 UTC: We have determined the issue to be a service degradation in Cloudflare's Asia region. We are working with them to get this resolved.
- **monitoring** 2026-09-23 09:20 UTC: We are no longer seeing the issue, we will be monitoring until we have had confirmation that the issue is resolved upstream.
- **identified** 2026-09-23 10:48 UTC: The issue appears to have resurfaced, we are awaiting an update from our upstream provider. If possible, we recommend using a VPN to a server outside the affected region.
- **identified** 2026-09-23 19:02 UTC: Our upstream provider has identified multiple subsea internet cable outages resulting in slowdowns in the Asia-Pacific region since September 21.
- **monitoring** 2026-09-24 08:46 UTC: We have been informed that traffic is being re-routed around the affected region by our upstream provider. We will continue monitoring until we have confirmation that the issue is fully resolved.
- **resolved** 2026-09-28 13:18 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/ashby/incidents/w2q64vpbt7yy · Markdown: https://rewindex.com/company/ashby/incidents/w2q64vpbt7yy.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/w2q64vpbt7yy · Generated 2026-10-18T12:34:58.028Z