# Ashby: All-In-One: Issues sending E-Signatures

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-01-02 21:12 UTC · Resolved: 2026-01-02 23:36 UTC · Duration: 2.4 h
- Updates: 2 · Affected components: Dropbox Sign, Third-Party Integrations - Dropbox Sign
- [Vendor status page: https://stspg.io/pvrzyd67cwgk](https://stspg.io/pvrzyd67cwgk)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Summary

Ashby reported a critical All-In-One outage affecting e-signature requests through Dropbox Sign, starting 2026-01-02 21:12 UTC and resolved at 2026-01-02 23:36 UTC, lasting 2 h 23 min. Dropbox Sign resolved its downtime, and Ashby verified that e-signature functionality worked again. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-02 21:12 UTC: Dropbox Sign is currently experiencing downtime. You may have issues sending e-signature requests until this is resolved.
- **resolved** 2026-01-02 23:36 UTC: Dropbox Sign has resolved their downtime, and we've verified e-signature works in Ashby.

## Rewindex changes for this incident

- 2026-01-02 21:12 UTC: [Critical incident: All-In-One: Issues sending E-Signatures](https://rewindex.com/change/i6bb91ce434ec1d.md)


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Canonical: https://rewindex.com/company/ashby/incidents/tqtv6bllfznh · Markdown: https://rewindex.com/company/ashby/incidents/tqtv6bllfznh.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/tqtv6bllfznh · Generated 2026-10-18T09:52:16.101Z