# Ashby: Ashby Unavailable Due to Upstream Provider

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-12-05 09:07 UTC · Resolved: 2025-12-05 09:46 UTC · Duration: 40 min
- Updates: 5 · Affected components: Analytics, Ashby Products - Analytics, Ashby Products - Chrome Extension, Chrome Extension, Ashby Products - Hosted Job Boards, Hosted Job Boards, Ashby API, Ashby APIs - Ashby API, Ashby APIs - Job Post API, Job Post API, AI Notetaker, Ashby Products - AI Notetaker, Ashby Products - Scheduling, Scheduling, Ashby Products - Mobile, Mobile, Ashby Products - Recruiting, Recruiting, Ashby APIs - Reports API, Reports API
- [Vendor status page: https://stspg.io/thk71xqxqxr7](https://stspg.io/thk71xqxqxr7)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Summary

Ashby reported a critical outage preventing users from accessing ashbyhq.com and job boards due to upstream provider issues. It started at 2025-12-05 09:07 UTC and was resolved at 2025-12-05 09:46 UTC, lasting 39 min; Ashby reported upstream provider recovery and monitored before resolution. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2025-12-05 09:07 UTC: Users are unable to access ashbyhq.com and job boards due to issues with an upstream provider
- **monitoring** 2025-12-05 09:19 UTC: We are seeing recovery from our upstream provider, and we are monitoring the results.
- **monitoring** 2025-12-05 09:20 UTC: We are continuing to monitor for any further issues.
- **monitoring** 2025-12-05 09:31 UTC: We are seeing recovery from our upstream provider, and we are monitoring the results.
- **resolved** 2025-12-05 09:46 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2025-12-05 09:07 UTC: [Critical incident: Ashby Unavailable Due to Upstream Provider](https://rewindex.com/change/i0131396d53487b.md)


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Canonical: https://rewindex.com/company/ashby/incidents/n9cy36y078tr · Markdown: https://rewindex.com/company/ashby/incidents/n9cy36y078tr.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/n9cy36y078tr · Generated 2026-10-18T12:41:05.770Z