# Ashby: Analytics & ATS - Desktop app not loading

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-05-19 06:00 UTC · Resolved: 2021-05-19 06:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.ashbyhq.com/incidents/jw8hbwqvpfxw](https://status.ashbyhq.com/incidents/jw8hbwqvpfxw)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Timeline of updates

- **resolved** 2021-05-19 06:00 UTC: For approximately 2 hours yesterday, some customers could not access the app. We identified that our app had cached old assets and was delivering an invalid file and resolved the issue by purging the cache.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/ashby/incidents/jw8hbwqvpfxw · Markdown: https://rewindex.com/company/ashby/incidents/jw8hbwqvpfxw.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/jw8hbwqvpfxw · Generated 2026-10-18T12:42:09.180Z