# Ashby: DropBox Sign updates not reflecting in Ashby

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-06-24 21:16 UTC · Resolved: 2026-06-24 22:21 UTC · Duration: 1.1 h
- Updates: 3 · Affected components: Dropbox Sign, Third-Party Integrations - Dropbox Sign
- [Vendor status page: https://stspg.io/12lpxbw3lt6g](https://stspg.io/12lpxbw3lt6g)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Summary

Major Dropbox Sign incident: Ashby could not process inbound data starting at 4:30PM (UTC); e-signature requests were sent, but status updates were not recorded. Tracked from 2026-06-24 21:16 UTC until resolution at 2026-06-24 22:21 UTC (1 h 4 min), after a fix was implemented and data recovery began. _(machine-written, sol)_
## Timeline of updates

- **identified** 2026-06-24 21:16 UTC: Starting at 4:30PM (UTC), Ashby stopped being able to process inbound data from Dropbox Sign. E-Signature requests were sent, but status updates were not recorded.
- **monitoring** 2026-06-24 21:51 UTC: A fix has been implemented, and data is in the process of being recovered.
- **resolved** 2026-06-24 22:21 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-06-24 21:16 UTC: [Major incident: DropBox Sign updates not reflecting in Ashby](https://rewindex.com/change/ic064c84de76c31.md)


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Canonical: https://rewindex.com/company/ashby/incidents/2xv8fnj5xqn0 · Markdown: https://rewindex.com/company/ashby/incidents/2xv8fnj5xqn0.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/2xv8fnj5xqn0 · Generated 2026-10-18T12:41:34.139Z