# Ashby: Disruption to AI features

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-21 11:18 UTC · Resolved: 2026-10-21 13:27 UTC · Duration: 2.1 h
- Updates: 4 · Affected components: Ashby Products - Recruiting, Recruiting
- [Vendor status page: https://stspg.io/133jg3b7cp0x](https://stspg.io/133jg3b7cp0x)
- [Company: Ashby](https://rewindex.com/company/ashby.md)

## Timeline of updates

- **investigating** 2026-10-21 11:18 UTC: Some AI features may be delayed or temporarily unavailable due to an issue with our upstream AI provider. We are monitoring the situation and will share another update as more information becomes available.
- **identified** 2026-10-21 11:38 UTC: We are seeing signs of recovery following the disruption to our upstream AI provider. Some AI features may still experience intermittent delays or errors. We are monitoring closely and will share another update once we have confirmed sustained recovery.
- **monitoring** 2026-10-21 13:13 UTC: We have applied a mitigation and are monitoring recovery. We are also addressing any remaining impact from the incident. We’ll share another update once recovery is confirmed.
- **resolved** 2026-10-21 13:27 UTC: We have completed recovery for requests affected during the incident.

## Rewindex changes for this incident

- 2026-10-21 11:43 UTC: [Incident updated: Disruption to AI features](https://rewindex.com/change/r4e929d53ea455e.md)
- 2026-10-21 13:13 UTC: [Incident updated: Disruption to AI features](https://rewindex.com/change/r0a556cf7e7e17c.md)
- 2026-10-21 13:33 UTC: [Incident updated: Disruption to AI features](https://rewindex.com/change/r6e8763160e365e.md)


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Canonical: https://rewindex.com/company/ashby/incidents/0c1lmpl2frjk · Markdown: https://rewindex.com/company/ashby/incidents/0c1lmpl2frjk.md · JSON: https://rewindex.com/api/v1/companies/ashby/incidents/0c1lmpl2frjk · Generated 2026-10-22T00:33:04.268Z