# Asana: Automations not running for EU users

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-09-21 14:59 UTC · Resolved: 2026-09-21 16:10 UTC · Duration: 1.2 h
- Updates: 4 · Affected components: Automations and Background Actions, EU - Automations and Background Actions
- [Vendor status page: https://stspg.io/r42xv35wnsxd](https://stspg.io/r42xv35wnsxd)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Timeline of updates

- **identified** 2026-09-21 14:59 UTC: We've heard reports of rules and automations not running in the EU region. We've identified the source of the issue and fixed it for new automations triggers going forward. Our engineers are currently working on the backlog of automations that triggered and did not run during the incident.
- **identified** 2026-09-21 15:00 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2026-09-21 15:39 UTC: We're currently working our way through the backlog of automations that did not run.
- **resolved** 2026-09-21 16:10 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/asana/incidents/gbz4b5ktwzfm · Markdown: https://rewindex.com/company/asana/incidents/gbz4b5ktwzfm.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/gbz4b5ktwzfm · Generated 2026-10-18T11:46:01.971Z