# Asana: Downtime for the Asana web app

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-01-05 21:17 UTC · Resolved: 2026-01-05 21:50 UTC · Duration: 32 min
- Updates: 3 · Affected components: App, Japan - App, App, US - App, App, EU - App, App, Australia - App
- [Vendor status page: https://stspg.io/80sqvdnwlbpw](https://stspg.io/80sqvdnwlbpw)
- [Company: Asana](https://rewindex.com/company/asana.md)

## Summary

Asana reported a major web app outage preventing new sessions, starting 2026-01-05 21:17 UTC and resolved at 2026-01-05 21:50 UTC (32 min). Existing web sessions, mobile and API traffic were unaffected. Engineers identified and reverted the change blocking new sessions, restoring service. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-01-05 21:17 UTC: Users are currently unable to begin new sessions in the Asana web app. Our engineers are working to investigate and mitigate this issue as soon as possible. Existing web sessions are unaffected, along with mobile and API traffic.
- **monitoring** 2026-01-05 21:29 UTC: Our engineers have identified and reverted the change preventing users from starting new Asana web app sessions. We're monitoring the situation to ensure recovery. The Asana web app is operational, and other services (mobile, API) are unaffected.
- **resolved** 2026-01-05 21:50 UTC: Thank you for your patience. Service is fully restored, and the Asana web app is back to normal functionality.

## Rewindex changes for this incident

- 2026-01-05 21:17 UTC: [Major incident: Downtime for the Asana web app](https://rewindex.com/change/i4aafd2708d2d02.md)


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Canonical: https://rewindex.com/company/asana/incidents/966xb9fvsgvb · Markdown: https://rewindex.com/company/asana/incidents/966xb9fvsgvb.md · JSON: https://rewindex.com/api/v1/companies/asana/incidents/966xb9fvsgvb · Generated 2026-10-18T13:31:22.167Z