# Aptible: Long load balancer registration times

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-26 16:15 UTC · Resolved: 2024-09-26 19:26 UTC · Duration: 3.2 h
- Updates: 7 · Affected components: Aptible Deploy
- [Vendor status page: https://stspg.io/wss31ld3xsxz](https://stspg.io/wss31ld3xsxz)
- [Company: Aptible](https://rewindex.com/company/aptible.md)

## Timeline of updates

- **investigating** 2024-09-26 16:15 UTC: We are investigating abnormally long registration times for new targets with AWS Load Balancers.  This may be causing extended operation times for releases (Deploy, Scale, Restart) for services that have Endpoints.
- **identified** 2024-09-26 16:24 UTC: This service impact only applies to resources hosted in the \`us-east-1\` region. Customers may notice operations reaching timeout, but at this point all operations are rolling back successfully to the previous state.
- **identified** 2024-09-26 16:37 UTC: AWS has acknowledged the impact we are seeing and opened an incident:  \> We are investigating increased load balancer back-end instance registration times in the us-east-1 Region. September 26, 2024 at 16:21:43 UTC Since 16:05 UTC, Aptible is observing some recovery, about half of endpoint target registrations are succeeding at this time.
- **monitoring** 2024-09-26 16:57 UTC: Loadbalancer registration appears to be working as expected at this time. We will continue to monitor operations until AWS resolves their service degradation notice.
- **identified** 2024-09-26 17:52 UTC: We're again seeing degradation and failure to register new load balancer targets in about about 10% of running operations.
- **identified** 2024-09-26 18:06 UTC: The latest update from AWS indicates that operations created around 17:10 through 17:20 UTC were impacted, which matches our internal metrics.   AWS has promised another update by 18:00 UTC, and we will continue to monitor the situation until we are satisfied that it is resolved.
- **resolved** 2024-09-26 19:26 UTC: AWS has marked this issue RESOLVED as of 19:19 UTC, and we have not observed any issues in the last hour. The issue has been resolved and all services are operating normally.


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Canonical: https://rewindex.com/company/aptible/incidents/x85gmw8dd8k4 · Markdown: https://rewindex.com/company/aptible/incidents/x85gmw8dd8k4.md · JSON: https://rewindex.com/api/v1/companies/aptible/incidents/x85gmw8dd8k4 · Generated 2026-10-20T02:21:33.309Z