# Anthropic: Issues when using Claude 3.5 Haiku with vision

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-04-10 17:45 UTC · Resolved: 2025-04-10 19:26 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.anthropic.com/incidents/qdlhmy9q4x0r](https://status.anthropic.com/incidents/qdlhmy9q4x0r)
- [Company: Anthropic](https://rewindex.com/company/anthropic.md)

## Timeline of updates

- **resolved** 2025-04-10 19:26 UTC: From 18:00 UTC on April 8 through 20:15 UTC on April 10, some requests to 3.5 Haiku experienced an issue where images failed to be viewed by the model. This issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/anthropic/incidents/qdlhmy9q4x0r · Markdown: https://rewindex.com/company/anthropic/incidents/qdlhmy9q4x0r.md · JSON: https://rewindex.com/api/v1/companies/anthropic/incidents/qdlhmy9q4x0r · Generated 2026-10-18T10:42:51.268Z