# Amplitude: EU data collection endpoint api.eu.amplitude.com is DOWN

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2026-04-12 08:24 UTC · Resolved: 2026-04-12 10:52 UTC · Duration: 2.5 h
- Updates: 4 · Affected components: Data - Data Reception, Data Reception
- [Vendor status page: https://stspg.io/jpykcwbyksqc](https://stspg.io/jpykcwbyksqc)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Summary

Amplitude reported a critical outage at api.eu.amplitude.com, with possible event-submission errors and unavailable ingestion. The recorded start was 2026-04-12 08:24 UTC, though an update reported disruptions since 07:43 UTC; resolution was 2026-04-12 10:52 UTC, with a computed duration of 2 h 28 min. Auto-scaling was initiated and a fix implemented. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2026-04-12 08:24 UTC: Since 2026-04-12 00:43 PT (07:43 UTC), the EU data collection endpoint (api.eu.amplitude.com) has been experiencing service disruptions. Customers sending event data to the EU endpoint may encounter errors, and data ingestion may be temporarily unavailable. Our team is actively investigating the source of the issue and working to restore normal operations. Auto-scaling measures have been initiated. We do not expect permanent data loss for events that are retried by client SDKs. No customer action is needed at this time beyond ensuring your SDKs are configured with retry logic. We will provide the next update by 2026-04-12 02:00 PT (09:00 UTC).
- **investigating** 2026-04-12 09:52 UTC: We are continuing to investigate this issue
- **monitoring** 2026-04-12 10:47 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2026-04-12 10:52 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2026-04-12 08:24 UTC: [Critical incident: EU data collection endpoint api.eu.amplitude.com is DOWN](https://rewindex.com/change/icd018e4a1d718e.md)


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Canonical: https://rewindex.com/company/amplitude/incidents/zlktj3t0441x · Markdown: https://rewindex.com/company/amplitude/incidents/zlktj3t0441x.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/zlktj3t0441x · Generated 2026-10-18T09:56:55.869Z