# Amplitude: AI Controls unexpectedly displayed as “Admin preview”

> Amplitude status incident “AI Controls unexpectedly displayed as “Admin preview”” on 2026-08-19: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx
Last updated: 2026-08-19T17:41:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-19 17:41 UTC · Resolved: 2026-08-19 17:41 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://stspg.io/jfggcyn7hct6](https://stspg.io/jfggcyn7hct6)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Timeline of updates

- **resolved** 2026-08-19 17:41 UTC: On 2026-08-19 at 10:41:25 AM PT, some customers who had not explicitly enabled AI through the AI Controls page were placed in “Admin preview,” and non-admin users could not access AI features. The issue was fully resolved at 12:41 PM PT on 2026-08-19. No data was impacted, and no customer action is required. Following the fix, customers should now be able to access Global Chat and see the Global Chat interface instead of the “No access” message.

## Cite this

Status incident (vendor impact label: none) posted by Amplitude, started 2026-08-19 17:41 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx
- Citation: Amplitude, “AI Controls unexpectedly displayed as “Admin preview”” (2026-08-19 17:41 UTC). Archived by Rewindex: https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx (CC BY 4.0).
- Markdown link: `[Amplitude: AI Controls unexpectedly displayed as “Admin preview” (2026-08-19)](https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx)`


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Canonical: https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx · Markdown: https://rewindex.com/company/amplitude/incidents/y7jmr8n78jtx.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/y7jmr8n78jtx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:01.811Z