# Amplitude: Customers unable to load Amplitude Data on US Data Center

> Amplitude status incident “Customers unable to load Amplitude Data on US Data Center” on 2024-05-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj
Last updated: 2024-05-02T13:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-05-02 13:00 UTC · Resolved: 2024-05-02 13:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.amplitude.com/incidents/y30kxhw4p2hj](https://status.amplitude.com/incidents/y30kxhw4p2hj)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Timeline of updates

- **resolved** 2024-05-02 13:00 UTC: On May 2, 2024 from 6:20am PT to 7:25am PT, users were unable to load Amplitude Data (app.amplitude.com/data) on our US Data Centers. The root cause was traced to issues with a database used by the web application that caused new connections to fail. We have since restored access to Amplitude Data. There was not any downtime with data ingestion or data loss.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Amplitude, started 2024-05-02 13:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj
- Citation: Amplitude, “Customers unable to load Amplitude Data on US Data Center” (2024-05-02 13:00 UTC). Archived by Rewindex: https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj (CC BY 4.0).
- Markdown link: `[Amplitude: Customers unable to load Amplitude Data on US Data Center (2024-05-02)](https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj)`


---
Canonical: https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj · Markdown: https://rewindex.com/company/amplitude/incidents/y30kxhw4p2hj.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/y30kxhw4p2hj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:15:00.460Z