# Amplitude: Degradation across most services

- Impact (vendor’s label): major
- Status: resolved
- Started: 2023-09-18 19:15 UTC · Resolved: 2023-09-20 00:12 UTC · Duration: 29 h
- Updates: 1
- [Vendor status page: https://status.amplitude.com/incidents/lq1p69pw0ygy](https://status.amplitude.com/incidents/lq1p69pw0ygy)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Timeline of updates

- **resolved** 2023-09-20 00:12 UTC: From 11:25 PM PDT Sept 18, 2023 until 4:45 PM PDT Sept 19, 2023, our customers experienced high latency of up to 12 hours in all our products and services. This issue started by an AWS networking incident that disabled all our services except our data reception and lasted until 11:05 PM on Sept 18th. From that time, we worked on processing our 12 hours of backlog which were fully cleared by 4:35 PM Sept 19th. All our services are working normally and there was no data loss during this incident. Further actions are not required from our customers.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/amplitude/incidents/lq1p69pw0ygy · Markdown: https://rewindex.com/company/amplitude/incidents/lq1p69pw0ygy.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/lq1p69pw0ygy · Generated 2026-10-18T13:53:26.120Z