# Amplitude: Partial Event Collection Outage

- Impact (vendor’s label): major
- Status: resolved
- Started: 2020-05-30 11:32 UTC · Resolved: 2020-05-31 05:02 UTC · Duration: 18 h
- Updates: 1
- [Vendor status page: https://status.amplitude.com/incidents/lf2pwqnyrn6s](https://status.amplitude.com/incidents/lf2pwqnyrn6s)
- [Company: Amplitude](https://rewindex.com/company/amplitude.md)

## Timeline of updates

- **resolved** 2020-05-31 05:02 UTC: We created a new endpoint, api2.amplitude.com, at 15:30pm UTC May 30, with a new certificate chain and worked with some of our integration partners to resolve the issue for mutual customers. To address other legacy clients which are not validating certificate chains correctly and can’t be updated easily to talk to a new endpoint, we updated the certificate chain on api.amplitude.com at 22:15pm UTC Jun 2. Issue At around 10:50am UTC May 30, Sectigo's legacy AddTrust External CA Root certificate expired which impacted many companies across the internet. Amplitude, some of our customers, and our integration partners were impacted by this expiration. Amplitude’s certificate chain is still valid. The expired root certificate has caused data collection outage with some non-compliant & legacy clients that do not correctly verify certificate chains. Note that most clients are not affected. Details of affected devices and details of the issue can be found here: https://calnetweb.berkeley.edu/calnet-technologists/incommon-sectigo-certificate-service/addtrust-external-root-expiration-may-2020. Impact Starting from 10:50am UTC, some clients began failing to send data to Amplitude. You are likely completely unaffected or affected to a large degree depending on your client. This is an on-going issue so please use the Ingestion Debugger and Event Segmentation charts to verify data is being collected If data is not being collected there will be a noticeable, unexpected dip in data for May 30 starting at around 10:50am UTC. Resolution: \* We created a new endpoint, api2.amplitude.com, at around 15:30pm UTC May 30 and worked with partners and customers to resolve the issue for most of the customers. At this point we couldn’t replace the certificate on api.amplitude.com because we support SSL pinning and that needed further testing. \* After testing with SSL pinning on different clients, we were able to construct a chain that works for all our existing clients (with the exception of the iOS SDK with SSL pinning) and updated the certificate chain on api.amplitude.com at 22:15pm UTC Jun 2. Please reach out to support if you are still having data collection issues. \* Note that if you use the iOS SDK with SSL pinning, you must upgrade to version 5.2.0: https://github.com/amplitude/Amplitude-iOS/releases/tag/v5.2.0. Previous versions of the SDK break regardless of the certificate our endpoint serves.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/amplitude/incidents/lf2pwqnyrn6s · Markdown: https://rewindex.com/company/amplitude/incidents/lf2pwqnyrn6s.md · JSON: https://rewindex.com/api/v1/companies/amplitude/incidents/lf2pwqnyrn6s · Generated 2026-10-18T10:41:47.212Z